Senior Implementation Specialist

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. 

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.  

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About the position:

As a Senior Implementation Specialist, you will be responsible for training on and implementing our Stellar platform at our company’s largest and most complex medical groups and health systems. You will ensure a smooth and successful onboarding process from the day a medical group signs up with Stellar throughout the entire implementation process. This role will be responsible for driving executive level sponsorship and engagement of the Stellar program as the first step of implementation. Training Medical Groups on Stellar is centered around ensuring the practice has a clear workflow and plan for how they will use Stellar. You will focus on working with practice staff on workflow development and integration, where you will adjust your implementation plan to meet the needs of a specific practice, ensuring there is a “Stellar Workflow” set and integration plan in place. From there, you will oversee a health system level implementation plan with key stakeholders across various medical offices. You will be instrumental in maximizing the value our providers and users derive from the Stellar App throughout their journey on our platform.

Internally, you will work closely with our Inside Sales, Strategic Operations, Product, and Provider Operations teams to deliver an exceptional training program, ensuring the successful integration and adoption of the Stellar solution. As the face of our company to these clients, you will engage with various levels of health system stakeholders, including leaders and front office staff.  Your role will involve building and iterating on training curriculums, managing multiple implementations simultaneously, and taking initiative to improve existing processes. You will pilot various new strategies, codify best practices, and integrate learnings into the ongoing implementation strategy.
 
This role sits on our Provider Operations team and reports into the Director of Provider Operations. You will have the opportunity to actively contribute to new initiatives as we pilot processes and expand the implementation function within our company. You will spend the majority of your days working directly with providers and users over training calls and coordinating all stages of implementation. If you are passionate about healthcare technology, enjoy creative problem-solving, and possess a talent for delivering exceptional customer service, we encourage you to apply.  This role will give you the opportunity to work strategically and operationally with VBC practices across the US!

What you’ll do:

• Lead and Manage Implementations for large medical offices: Own the entire implementation process from signing to successful training and handoff, ensuring timely and effective onboarding of our product.
• Training and Education: Expand on existing curriculum to deliver comprehensive training curriculums tailored to the needs of different user groups within medical practices, including leaders, front office staff, and other key stakeholders.
• Project Management: Oversee multiple implementations concurrently, ensuring that all projects are delivered on time and meet the quality standards.
• User (Client) Communication: Serve as the primary point of contact for clients during the implementation phase, providing exceptional support and addressing any concerns or issues that arise. 
• Process Improvement: Continuously evaluate and improve existing implementation processes to enhance efficiency and client satisfaction.
• Cross-functional Collaboration: Work closely with intern