Become a part of our caring community and help us put health first
 

As a customer-centric company, our top priority has always been the health of the people we serve. Our decades of experience helping millions of members, and our continuous learning on how to meet their evolving needs, fuels our purpose and our passion for serving our customers.

Every year customers are deciding on their health insurance and drug benefits for the following year. To be competitive in this market, we must not only have top-notch plans, but have a team that provides quality leading consumer experiences.

Job Description

The Associate Director will be responsible for leading and developing highly engaged, top- performing teams of Sales Managers and Inside contracted Sales Agents who sell our portfolio of healthcare products offered to prospects and members over the phone. The successful candidate will demonstrate the ability to manage a large staff of work at home leaders and contracted agents virtually and on-site, have a good understanding of call center day-to-day operations utilizing current and future technologies, and the ability to maintain strong business partnerships that facilitate sales operations activities.

Additional responsibilities include, but not limited to:

• providing ongoing training
• updating process documents
• monitoring/managing sales results and trends
• implementing tactical operations for projects, initiatives, and AEP project plan
• requesting security access, onboarding staff to Humana and assisting with the contracting process
• budget management, problem solving, analytics, consumer experience
• Working with external partners to build relationships and manage performance with Humana Market point strategy goals and objectives.

Use your skills to make an impact
 

Required Qualifications:

• Active Health Insurance License (or ability to obtain within 90 days of hire)
• 2+ years formal leadership experience with direct reports
• Prior experience in building high-performing sales teams and achieving sales goals
• Prior experience in partnering across functions to create win/win strategies
• This position will require about 35% travel primarily for business meetings
• 3+ years of experience in a sales environment
• Meet Humana's Work at Home connectivity policy listed in additional information
• Must be willing to work any shift on any day during business operation hours, including nights and weekends, or any additional hours based on business needs AND during AEP selling season

Preferred Qualifications

• Bachelor's Degree
• 5 or more years of call-center sales leadership experience
• Prior experience leading large teams in a values-based culture
• Experience with the healthcare insurance industry
• Active Health & Life Insurance Licenses
• Prior experience coordinating sales operations activities with partners/vendors, including systems migrations

Additional Information

• You must be able to obtain your active Health Insurance Licenses as well as the AHIP certification within the first 90 days of employment

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview.  In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Work at Home Connectivity Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
• Wireless, Wired Cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if they pr