Customer Base Manager Comviq

We’re looking for a sharp, curious, and data-driven Customer Base Manager for Comviq, someone who wants to redefine what CVM can be when you combine deep analytical thinking with cutting-edge AI.

The opportunity
This isn’t your average base management gig. Tele2’s B2C organization is on a mission to become the smartest consumer telco in the Nordics and we’re doing it by weaving together commercial instinct, advanced analytics, ML models, and agentic AI into the fabric of how we work. You’ll join a team that’s already pushing boundaries and asking: what if we could predict, personalize, and act on customer needs faster than anyone in the industry?

What you’ll actually do

• Own the full E2E base management agenda for Comviq. Your north star: structurally reduce churn and grow customer lifetime value.
• Build and drive the churn forecast and retention strategy, not just a spreadsheet exercise, but a living system informed by data, models, and real customer behavior.
• Co-develop and challenge our models together with our data science team. Push for smarter, more autonomous decision-making powered by ML and agentic AI.
• Design propositions, offers, and loyalty mechanics that actually move the needle on stickiness and ARPU.
• Lead high-level business casing, prioritization, and stakeholder alignment across retention, cross-sell, and value development.
• Drive the retention channel mix toward better performance at lower cost. Think smarter, not just harder.
• Be a key voice in shaping how we integrate AI and machine learning into everyday CVM operations, this is a team that’s building the future, not just managing the present.

Who thrives here?

You’re not just “good with numbers”, you’re the person who gets genuinely excited digging into data, spotting patterns others miss, and turning that into action. You’re curious about AI and ML, and you want to be part of building something new.

• Analytically sharp. You can go from raw data to clear insight to business recommendation without losing the thread
• Commercially savvy. You understand that data without action is just trivia. You know how to turn an insight into a retention play, a pricing tweak, or a new customer offer that delivers results.
• AI-curious and forward-leaning. You don’t need to build neural networks from scratch, but you should be excited about what ML models and agentic AI can do for CVM. You want to learn, experiment and push boundaries.

A few words from the hiring manager

“We’re at an inflection point. The combination of rich customer data, powerful ML models, and agentic AI means we can be radically smarter about how we manage our customer base. I’m looking for someone who’s equal parts analytical and creative, someone who wants to help us build the next generation of CVM at Tele2. If you’re the kind of person who lights up when you find a pattern in the data or figure out a clever way to automate a decision, this role is for you.”

Why Tele2

• We believe in a creative, flexible work environment where you bring your whole self. Teamwork and inclusion lead the way, and we’re committed to building a company that values diversity in all its forms.
• Every person here matters. You’ll have real impact through your work, with plenty of room to grow — whether that’s deeper into analytics, broader into commercial strategy, or into leadership.
• Tele2 is a recognized climate leader in Europe (Financial Times), named Sweden’s most sustainable company, and ranked 37th globally by Time Magazine. We’re serious about sustainability and shifting to a circular economy.

Interest and application

If you have any specific questions regarding the position, please feel free to contact TA specialist: angelica.ek@tele2.com

Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.

Warmly welcome to submit your application! To ensure an inclusive and fair recruitment process, we focus on your experiences and skills. Therefore, Tele2 has chosen not to consider cover letters. Instead, we kindly ask you to answer the screening questions included in the application form.

As a step in the recruitment process, Tele2 performs a background check on final candidates.