Customer Support Specialist with Ukrainian (part-time)

Привіт! 👋🏻
We are Hedepy, a young startup and a leader in holistic mental health support programs for companies and individuals in Central & Eastern Europe. There are currently 50+ of us working remotely from all around Europe and we all share the same goal - making psychotherapy accessible to everyone who needs it.

Karolína and her compassionate Customer Support team ☎️ take care of the community satisfaction, including clients and therapists. Join the team and take care of the Hedepy customer support channels in Ukraine. 🇺🇦

Requirements

As a Customer Support Specialist, you’ll be in touch with customers daily, resolving their inquiries via calls, emails and chat, and provide high quality service.

Responsibilities in detail:

• Serving as the primary point of contact for customers and therapists
• Consistently meeting customer service expectations
• Proactively addressing and resolving issues
• Reporting and resolving issues internally with other teams

You are the ideal candidate if:

• Have some experience in a customer service environment
• Your Ukrainian is on a native speaker level and you are fluent in English
• You are able to cover the customer support channels from 2 PM to 8 PM (30h/week, Mo - Fri)
• You have access to stable internet connection during the working hours
• You have excellent communication and organizational skills
• Have good knowledge of Google Workspace tools
• Can work as a contractor/freelancer (monthly invoices)

Benefits

What we offer:

• We offer free psychotherapy sessions on Hedepy. :)
• We operate on a remote-first principle, allowing us to work from anywhere thanks to technology.
• You will have the opportunity to work with an international team from 10 different countries.

Does it resonate with YOU? 🤗

Apply now, and our recruiter Veronica will get back to you soon!

Meet the team ⤵