Customer Support Specialist

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for a Customer Support Specialists to continue to build out our team providing world class customer support.

Responsibilities

• Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing.
• Customer inquiries will be handled over live chat and email.
• Create collateral and training videos for new features.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.

Requirements

• 2-3 years of customer service experience in SaaS
• Ability to clearly communicate both verbal and written to customers.
• Proven customer support experience or experience as a client service representative
• Experience working with various systems such as CRMs, Intercom, Video software, etc
• Ability to multi-task, prioritize, and manage time effectively.
• Looking for someone in the Central, Mountain, or Pacific US timezones, Pacific preferred.

Benefits

• 401K with 1% matching
• Medical, Dental and Vision
• Paid maternity leave
• Gym membership via Classpass
• Annual team offsite