Scheduling Coordinator

Job Description:

Job Title: Scheduling Coordinator 

Location: Springfield, Missouri 

Department: Centralized Scheduling 

Employment Type: Full Time 

Job Summary: 
Join our compassionate and collaborative team as a Scheduling Coordinator, where your skills will directly enhance the client experience! By optimizing provider schedules, you will play a vital role in minimizing errors, enhancing productivity, and boosting overall satisfaction for both providers and clients. We are looking for a detail-oriented individual who thrives in dynamic environments and values effective communication. Experience in managing schedules and a passion for helping others are highly desirable traits for this position. 

In this role, you will oversee the schedules of various programs, including Psychiatry Services, Outpatient Services, and Community Services. Your ability to effectively coordinate appointments and collaborate with clinical teams will be essential to assure high-quality service delivery. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Build and maintain schedules for designated programs and service lines within the electronic health records system. 
• Review assigned providers’ schedules for errors and coordinate with Client Contact Services to rectify any issues. 
• Assist with caseload management and maintenance as required. 
• Coordinate program-specific appointments for clients. 
• Collaborate with clinical teams on caseload management, schedule utilization, client attendance policy adherence, and discharge protocols. 
• Communicate with Client Contact Services staff to fill available appointment times for programs. 
• Ensure compliance with HIPAA guidelines when interacting with clients and coworkers. 
• Generate reports for the designated department regarding scheduled appointments throughout the system. 
• Attend all required meetings. 
• Address management needs, including data collection, program evaluation, schedule maintenance, and updates to the electronic health record. 
• Perform additional duties as assigned. 

Education, Experience, and/or Credential Qualifications: 
• Must possess at least a high school diploma or GED. 
• Experience in an office setting is preferred. 

Additional Qualifications: 
• Successful completion of a background check, including criminal record, driving record, abuse/neglect, and fingerprint check. 
• Completion of New Hire Orientation at the beginning of employment. 
• Current driver’s license, acceptable driving record, and current auto insurance. 

Physical Requirements: 
• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. 

• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. 

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods. 

Keywords: Scheduling Coordinator, Client Experience, Appointment Coordination, Health Records, Centralized Scheduling, HIPAA Compliance, Scheduling Management, Communication Skills, Problem Solving, Team Collaboration 

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.