Director, Product Management

The Director, Product Management will initially serve as an individual contributor, eventually leading a small product management team dedicated to one vertical within MHK’s product portfolio. The Director will leverage data and research to identify opportunities and prioritize the product roadmap, while owning the long-term product strategy for their vertical, establishing a clear, prioritized roadmap aligning with overall MHK strategy. A critical responsibility includes ensuring effective product execution, collaborating with both cross-functional teams and external clients to deliver well-designed, stable products while making strategic trade-offs to maximize value. This collaboration is essential, building strong interdepartmental relationships and clearly communicating the product plans to key stakeholders. Additionally, the role supports sales, marketing, and client success teams in cultivating customer and market insights for their portfolio.

Key Responsibilities: 

• Leadership – Serve as an individual contributor initially and grow the MarketProminence™ product management team that will be responsible for this one vertical within MHK’s product portfolio.
  • Mentor, enable and empower your team members as the team grows.
  • Propagate context and metrics that define success of your team. 
  • Participate in process definition and improvement to drive product roadmap and execution.
• Customer Insight - Be an ambassador for the customers with capacity to understand and advocate for the customer needs within your vertical of the portfolio. 
  • Effectively use data to identify new opportunities and roadmap priorities.
  • Incorporate customer research as a key part of developing the roadmap within assigned vertical of the portfolio.
• Product Strategy – Own long-term view of product strategy for the assigned vertical within the portfolio
  • Clearly define product roadmap for the assigned vertical of the product portfolio, identify drivers and outcomes as part of the roadmap prioritization.
  • Contribute to defining overall MHK product strategy in collaboration with wider product management team.
• Product Execution - ensure successful delivery of business value and outcomes. 
  • Participate in defining and implement processes that enable product management to work with cross-functional teams, define, build and launch well-designed, stable products.
  • Make trade-off decisions to maximize value delivered to customer and MHK
  • Collaborate with cross-functional teams to refine requirements, resolve conflicts, and remove impediments for development teams.
  • Partner with engineering, sales, marketing, client success, and other key stakeholders to ensure relevant, quality and timely delivery of product roadmap within your assigned vertical of the MHK portfolio.
• Collaboration - Foster strong relationships within cross functional teams and service as a connective tissue between all parts of the organization. 
  • Ensure communication of the product plans for the assigned vertical in the portfolio is clear to stakeholders within the organization.
  • Collaborate with sales, marketing and client success team in developing customer and market insights for the respective vertical in the portfolio.
• Innovation
  • Experience in collecting industry trends and innovating within these trends
  • Identifying problems that have yet to be solved in the industry

Education Requirement:

• Bachelor’s Degree preferred but will consider combination of experience and education.

Experience Requirements:

• 7+ years of demonstrated product management experience.
• 3+ years of management roles (multiple direct reports), including experience in working with remote/geographically distributed team.
• Experience in delivery of technology solutions in Healthcare industry, working with payer and/or provider organizations, exposure and understanding government programs like Medicare and Medicaid.
• Experience using product management wireframing and prototyping tools including: Figma, Balsamiq, Miro, Visio, Lucidchart, or others.  
• Strong technical understanding and experience working with engineering to navigate technical discussions, translating client and business needs into solid requirements, including a strong understanding of agile software development processes and how to deliver on short- and long-term priorities.
• Strategic thinking.  Experienced at making product decisions