Assistant Branch Manager - Parkcenter Branch

Description

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.3 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary: The Assistant Branch Manager works with the Branch Manager to lead and manage the daily operations of the branch, ensuring the delivery of high-quality member services, the achievement of sales goals, and the maintenance of operational excellence. 

Schedule: Average of 40 hours within a Monday thru Saturday work week.

Travel Requirements: Ability and willingness to travel up to 35 miles to provide coverage and collaborate with regional branches.

Leadership and Management:

• In collaboration with Branch Manager, lead, mentor, coach, and develop a team of Member Advisors.
• Foster a positive and inclusive work environment, promoting teamwork, accountability, and professional growth

Member Service:

• Proactively interact with members to form relationships of trust.
• Work collaboratively and clearly communicate with cross-functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
• Ability to adapt to each situation and continuously find options or solutions for members to ensure Westmark is the best place for them to achieve their financial goals and dreams.
• Ensure exceptional service delivery to all members, addressing their financial needs and providing personalized solutions.
• Resolve complex member issues and complaints promptly and effectively.
• Encourage the promotion and cross-selling of credit union products and services to meet member’s needs and achieve branch sales goals.
• Able to assist members with all transaction, account and loan requests. 

Operational Excellence:

• In collaboration with the Branch Manager, oversee daily branch operations, including security and compliance with credit union policies and regulatory requirements.
• Provide operational guidance and approvals in order to allow branch employees to effectively provide service to members.
• Assist Branch Manager in monitoring and managing branch budgets, expenses, and financial performance.

Sales and Relationship Development:

• In collaboration with Branch Manager, develop and implement strategic plans to grow branch membership, deposits, and loan portfolios.
• Establish and maintain relationships with local businesses, community organizations, and other stakeholders to promote the credit union and identify growth opportunities.
• Collaborate with the Relationship Development department to conduct outreach and participate in community events to enhance the Westmark’s presence and reputation.

Team Development:

• Coach and develop team members to provide excellent member service and effective sales skills.
• Encourage a collaborative and high-performing work environment.
• Provide learning and growth opportunities and hold employees accountable.

Risk Management and Compliance:

• Ensure adherence to all credit union policies, procedures, and regulatory requirements.
• Collaborate with the Risk Management department to identify and mitigate potential risks.
• Implement and maintain effective internal controls to safeguard credit union assets.

Requirements

Qualifications:

• Bachelor’s degree in a business or finance related field preferred, MBA a plus.
• Minimum of 3 years of experience in a financial institution, including lending experience.
• Advanced know