Assistant Store Manager

SUMMARY: The job involves managing a retail store engaged in selling donated and new goods by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.  Other duties may be assigned.

• Assist Store Manager in operation of all aspects of retail store, both front and back.
• Assist Store Manager in holding staff accountable to all written standards of Goodwill
• Perform all opening and closing functions of the store
• Assist Store Manager in maintaining proper merchandise standards throughout store to include weekly pulls, maximizing holding capacity, keeping sales floor free of debris, and keeping new goods stocked
• Provide great customer service to both employees and customers
• Count money and make deposits daily
• Perform all duties as outlined in the cashier job description
• Manage store in absence of the Store Manager
• Spot check daily the quality and pricing of merchandise being sent to the sales floor by the production team; use this as a training tool and opportunity for production workers
• Behave and represent Goodwill in a professional manner at all times.

SUPERVISORY RESPONSIBILITIES:

Manages various subordinates who supervise employees in store operations and production.  Is responsible for the overall direction, coordination, and evaluation of these units.  Also directly supervises various non-supervisory employees.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Is responsible for providing all required documentation.

LEADERSHIP COMPETENCIES:

Leadership Competency

Hourly / Non-Supervisory Leader

OUR TEAM

Emotional Maturity and Respect

Thinks how their actions make other people feel and acts appropriately.  Tempers personal emotions and escalates sensitive issues to the appropriate level of management.

Integrity

Can be counted on and trusted; models professional ethics by acting honestly.

Capacity for Change and Innovation

Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.

Interpersonal Skills

Builds relationships and works well with others; listens to understand and answers appropriately.

Commitment to Development and Empowerment of Self and Others

Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.

OUR COMMUNITY

Commitment to Goodwill’s Mission, Vision, and Values

Actions are in line with Goodwill’s Mission, Vision, and Values.

Commitment to Diversity, Equity, and Inclusion

Works well with people that look and think differently.

Community and Service

Wants to help others and make a difference in the community.