Business Analysis Manager

The Business Banking Governance Team provides critical support across products and channels serving Business Banking customers and leads high-profile efforts to enhance the risk and control environment.  The team oversees key business activities to reduce risk, increase efficiency, and enable strong audit performance through 4 Pillars:  Audit / Exam Management, Monitoring and Metrics, Issue Management, and Strategic Automation and Simplification.  The team partners closely across all of Business Banking teams, Control Management, Legal, Compliance and other internal stakeholders.

As a Business Analysis Manager in Business Banking, you will align to the Audit / Exam Management Pillar of the Business Banking Governance Team.  The role includes managing a team that provides support to Business Executives throughout the audit lifecycle of internal audits, external exams, and Compliance testing. The role will be responsible for partnering across the business and Control Management to ensure audits, exams, and Compliance testing remains on track and strong resulting performance.  The role also leads initiatives in advance of testing events to prepare the teams and oversees engagement with the strategic evergreen program.  The role drives ownership, accountability, and appropriate prioritization by all parties in scope of, or impacted by, testing events. 

Job responsibilities:

• Coordinate preparation in advance of known testing events 
• Liaise between Business Executives and Audit and/or Compliance teams
• Facilitate a disciplined approach to communication, requests/responses, and interactions with Audit, Compliance, and other testing partners
• Coordinate between subject matter experts and Business Executives for construction of responses and handling of observations       
• Provide status updates to senior leaders and key stakeholders
• Monitor and communicate Audit / Exam testing calendars 
• Maintain audit artifacts in SharePoint for retention and reference to benefit the business.  Maintain Playbook and best practices shared with business teams to improve audit performance.   
• Oversee engagement in CCB audit-readiness evergreen program 
• Provide recommendations for improvements to processes and policies in support of organization commitment to compliance 

Required qualifications, capabilities, and skills:

• Minimum of 5 years of financial services experience in process improvement, control-related functions, business banking, or other relevant fields   
• Previous leadership/management experience required 
• Bachelor’s degree or equivalent experience required
• Experience working in cross-functional teams to analyze, design, and deliver best practices
• Proven track record of applying sound judgement, recommending process improvements, and successful implementation of new processes
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop additional skills as needed

Preferred qualifications, capabilities and skills:

• Bachelor’s degree in Business, Finance, or Systems, or equivalent work/training experience
• Experience with Consumer, Business, or Commercial Banking
• Experience with the following platforms/software: Business Banking Business Central, Customer Assist, Confluence, Application Storage and Retrieval (APSTAR), SmartApp, LoanTrack, and VLS 
• Proficient with Microsoft Office tools, including SharePoint, Excel (e.g., pivot tables, macros, etc.), Word, and PowerPoint
• Preferred fields of experience: Business Banking, Audit or Audit Management, Control Management   

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

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