Regional Support Executive - US Mid-West Region

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Regional Support Executive

Reports to: Regional Vice President (Mid-West Sales)

Department: Sales

Work Location: US Mid-West Region (Remote)

Work environment varies from home office setting to customer locations. Considerable travel is required, including driving and air travel, more than 50%.

Classification: Exempt

Position Summary

The Regional Support Executive (RSE) will provide support to the Strategic Account Executives in the Mid West region.  The RSE will work alongside the Strategic Account Executives and should demonstrate superior customer relations, training, and product knowledge skills.

Extensive travel within the territory and to other meetings/conferences will be required.

Essential Functions Statement(s)

Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities; Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions; Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region; Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area. Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

Position Qualifications

Competency Statement(s)

• Autonomy--Ability to work independently with minimal supervision.

• Communication, Oral--Ability to communicate effectively with others, using the spoken word.

• Communications, Written--Ability to communicate in writing clearly and concisely.

• Customer Oriented--Ability to take care of the customers’ needs while following company procedures.

• Diversity Oriented--Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Enthusiastic--Ability to bring energy to the performance of a task.

• Ethical--Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Goal Oriented--Ability to focus on a goal and obtain a pre-determined result.

• Initiative--Ability to make decisions or take actions to solve a problem or reach a goal.

• Interpersonal--Ability to get along well with a variety of personalities and individuals

• Presentation Skills--Ability to effectively present information publicly.

• Sales Ability--Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Skills and Abilities

Computer Skills

Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately.

Certificates & Licenses

Must possess valid US driver’s license and have good driving record.

Education & Experience Requirements

Bachelor’s Degree (four-year College or university) required.  One to three years related experience.

Typical Physical Activities

• Constantly talking and moving to provide hands-on training and demonstration of equipment.

• Walking, standing, kneeling, and bending while onsite at customer locations to prepare, deploy and install equipment.

• Must be able to lift to 45 pounds.

Work Environment

Work environment varies from home office setting to customer locations.  Considerable travel is required, including driving and air travel, more than 50%.

Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, LanguageLine Solutions does not offer visa sponsorship for this position.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable