Financial Operations Manager

We are currently seeking a Financial Operations Manager to support the University Student Services (USS) Auxiliary Team. The team comprises on-campus living, housing facilities, resident life, off-campus housing, dining, scheduling, and event services, as well as the JHU Tech Store.

Reporting to the Sr. Financial Manager of Auxiliary Services. The Financial Operations Manager is a key position within the Johns Hopkins University Student Services Auxiliaries Team. It will interface with a wide array of USS leaders and staff, as well as internal and external business partners, regarding accounting, financial compliance, and financial reporting for the Auxiliaries functions of Johns Hopkins University. The position will also provide oversight of Auxiliary Services financial and billing systems with a goal of maintaining data accuracy and internal audit controls.

The Financial Operations Manager will work closely with the Sr. Financial Manager of Auxiliary Services to oversee the full scope of Auxiliaries’ financial operations.

This includes all procurement, contracting, billing, vendor management, cash receipting, payroll recording, and related operational reporting. This position will also work closely with the Sr. Financial Analyst and Budget Analyst for Auxiliary Services to identify the impacts of the operational activity on Auxiliaries’ budgets, projections, and annual results. The incumbent will routinely interact with JHU’s Central administration, including Johns Hopkins Internal Audits, Johns Hopkins Controller’s Office, Cash Accounting, Treasury, General Accounting, Accounts Payable, and Procurement.

The Financial Operations Manager will be a specialist in all financial and data management systems used by USS Auxiliaries, including SAP, Oracle, Concur, Star Rez, Transact, and Energy Cap Utilities Systems. The incumbent will have a key role in developing new policies, system processes, and automation to ensure strong resource stewardship, operational efficiency, consistent financial performance, risk mitigation, and financial management across all operations. This role will regularly review financial and reporting processes to identify opportunities for improvement and will lead any required system development projects related to Auxiliary Operations.

The Financial Operations Manager will oversee the Auxiliaries’ operational activity to ensure revenue and expense activity remains compliant with Johns Hopkins University policies.

Specific Duties & Responsibilities

Financial Operations & Compliance

• Supervises two Accounting Specialists in carrying out the daily financial operations of USS Auxiliaries, including billing, procurement, vendor management, contract management, travel reimbursements, and payroll.
• Works closely with USS finance staff, JHU Cash Accounting, Treasury, General Accounting, Human Resources, and Accounts Payable Shared Services to transact all incoming cash entries and outgoing disbursements.
• Oversees monthly reconciliations of accounting postings to ensure accuracy.
• Serves as a subject matter expert on a variety of JHU systems.
• Suggests optimizations and leads special projects to increase efficiency.
• Manages GAAP accrual and journal transfer activity to support the funding model.
• Meets regularly with finance personnel to audit processes and routine tasks.
• Work closely with suppliers to educate them on JHU’s procurement policies and procedures and collaborate closely with JHU's Procurement and Accounts Payable departments to ensure timely payment of all vendors.
• Plays a key role in creating and revising manuals, job aids, standardized templates, and workflows.
• Monitors, identifies, and communicates important budgetary issues such as over expenditures, revenue reductions, potential cost savings, and unplanned costs to the Sr. Financial Manager.
• Analyzes non-financial metrics reporting to support leadership decision-making.
• Provides support to the Hopkins Student Center financial staff in carrying out financial operations and compliance.

Financial Systems & Workflows

• Regularly reviews systems, including procurement systems, travel and reimbursement systems, billing systems, payroll systems, and vendor management systems to identify development projects to address growing business demands and reporting needs.
• Regularly audits staff using internal financial systems and shared workflows to identify improvement opportunities.
• Coordinates closely with Sr. Financial manager and Auxiliaries team to map processes and build new tools and templates.
• Oversees interaction with vendor systems such as Energy Cap.

Payroll

• Oversees an Accounting Specialist in