Financial Analyst - Global Capacity & Contact Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Business Planning Team is part of Global Capacity & Contact Management organization (GCCM) within Global Services Group (GSG). The team is responsible for supporting GSG organization from a cost center management perspective by managing and reporting expenses, investments, assessing trends and identifying risk & opportunity areas to help business meet financial targets. 

This is a Band 30 Analyst role and will support International Consumer Credit & Global Collections.

The candidate should possess analytical mindset, eye for detail and strong sense of numbers. The responsibilities will largely include but not be limited to -  

• Planning and forecasting of Headcount – review & track capacity
• Review P&L and report Opex variances - Actual vs Budget/Forecast and with Prior Year
• Preparation of monthly financial results including managing accruals etc.
• Identify and report risk and opportunities to the Budget/Forecast
• Manage effective resolution of queries arising out of the month end & Budget / Forecasting processes
• Work proactively to collate input ensuring accuracy, completeness and meeting tight deadlines
• Willing to learn  different GSG functions

To be successful in the role, strong focus on data management, reporting and consolidation skillset is required. Technical finance knowledge is not a constraint for applicants who have strong background in data analysis and reporting.

Minimum Qualifications:

• Bachelor’s Degree in business/ finance or related field with 3-5 years of work experience
• Excellent working knowledge of Microsoft Office (Excel and Power-point)
• Self-motivated with a demonstrated ability to successfully manage multiple priorities
• Strong relationship management and communication skills
• Strong work-ethic and interpersonal skills

Preferred Qualifications:

• Knowledge of Macros is a plus
• Knowledge of financial systems – TM1 / GSNASO and Oracle is highly desired

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this