Director, Software Engineering

Workforce Classification:

Join Our Team: Do Meaningful Work and Improve People’s Lives 

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being, Forbes ranked Premera among America’s Best Midsize Employers for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:  https://healthsource.premera.com/.

Premera is seeking a Director, Software Engineering who will support Premera’s strategic commitment to progress our member-centric innovation. This Director will lead engineering efforts across customer service platforms and member experience journeys, ensuring scalable, intelligent, and integrated systems.

This pivotal role will impact:

Member Satisfaction: Aligning engineering with service operations to enhance service levels and member experience.

Architectural Cohesion: Building scalable, integrated member journey platforms for long-term success.

Talent Optimization: Fostering technical talent growth, retention, and internal mobility within customer service domains.

We are seeking a talented leader that will bring: 

o   Engineering Breadth and Depth

• Thought Leadership and technical expertise across the Software engineering, architecture  especially in developing services (API), web/mobile experiences

o   Strong People Development Skills

• ​​An ability to raise the bar on engineering excellence, establishing strategic workforce plans to maximize impact
• The capability to transform the workplace in the age of AI and Automation

o   A Strategic Mindset

• Strong enterprise systems thinking from ideation to operations with a DevSecOps first mindset

o   Executive Presence

• The ability to articulate an inspired vision
• An adaptive, deliberate, and calm style that brings out the best in others

What you will do:

• Lead engineering of applications/services that deliver modern member experiences across web and mobile  
• Implement/support AI use cases in the customer service and solution architect areas 
• Establish meaningful engineering measures that help teams introspect and improve 
• Drive a LiveSite culture across the team, working closely with reliability engineering leadership 
• Develop functional and technical roadmaps for the key capabilities, partnering effectively with peer organizations in business, Product, and Program Management  
• Provide technical and execution leadership for initiatives assigned 
• Lead technical evaluation for any third-party software/service that may be required to be implemented to support a business scenario  
• Develop technology strategies that support long-term growth and sustainability. Develop an operational plan that is flexible in a changing environment 
• Continually seek and consider innovative solutions to business problems and apply as relevant in support of the organization's mission, culture, and philosophy. Develop best practices and drive the process of