Director, Facilities Amenities & Business Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Director of Amenities & Business Operations is responsible for the day-to-day facilities management of all amenities and customer service functions at the Comcast Corporate Campus in downtown Philadelphia.  The campus Amenities spaces includes more than 20 floors inclusive of a two-story indoor amphitheater, food service areas, conference and meeting room floors, fitness and wellness centers, and NBC10/Telemundo 62 studios.  In this role, the Director of Amenities & Business of Operations will build and manage high-performing teams to drive business strategy and operational excellence in these important customer-facing teams, as well as work with the Associate Vice President of Business Operations & Capital Projects on key process improvement initiatives across Business Operations and Property Management.

Job Description

Core Responsibilities

Facilities Amenities Management:

• Primary focus is to successfully oversee the team managing day-to-day facilities operations, projects, and vendors within assigned campus Amenities spaces at the Comcast Corporate Campus in downtown Philadelphia.  The individual will be successful in this function via work order management, process refinement, and relationship management with space owners and contracted vendors
• Manage and assign facilities vendors throughout the amenities spaces across the campus
• Manage and assign amenities spaces through daily floor tours, project management, and vendor supervision
• Manage and support executive floors and requests from executives for facility related issues
• Cultivate relationships with owners and representatives from assigned spaces through effective communication and process refinement
• Manage full life cycle of work orders to ensure successful completion within in a timely manner
• Coordinate vendor logistics (including union contractors and vendors) for all work within assigned spaces inclusive of repair and maintenance, improvement projects, and events coordination
• Coordinate facilities related event logistics within assigned spaces inclusive of submission of required insurance certificates and building security access forms
• Manage and assign projects including coordination with space owners, contracted vendors and other Comcast departments; managing all related expenses including requesting proposals, collecting, and cataloguing quotes, and submitting final invoices; effectively setting, communicating, and achieving timelines
• Communicate department standard operating procedures with initiative to develop new procedures as needed
• Track project costs and receive expense approval for all quoted work
• Works with facilities operations and property management in coordinating maintenance work and repair of electrical, plumbing, and HVAC, as it relates to assigned spaces
• Ensures that buildings are in compliance with Company & OSHA Standards

Customer Service Function:

• Primary focus is to successfully oversee day-to-day front-line customer service support for all facilities matters managed by the Campus Admin. department.
• Ensure first-responder customer service staff supports  help desk phone line and enters the necessary request in various work order systems
• Reviews requests which come directly from the work order system and contacts customers to clarify work if necessary
• Monitor work order system, facilities mailbox, Microsoft Teams channels, etc. for incoming facility requests
• Routes work orders to vendors and Campus Operations team members
• Manage work orders which include closing, following up, and completion times
• Assist with back end systematic issues on the work order management systems to trouble shoot issues
• Support all department wide Vendor Management Responsibilities (e.g., TPSA, cybersecurity requests; audits; COIs, etc.)
• Run monthly, quarterly, and yearly reports to reflect the team’s progress.
• Analyze and interpret quantitative and qualitative data collected from surveys and work order management reports to record conclusions and make reco