UNIT MANAGER BUSINESS SERVICES

Position Title: UNIT MANAGER BUSINESS SERVICES

Salary: $75,000 - $110,000

Other Forms of Compensation: None

 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

 

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

ESFM is seeking a Unit Manager, Business Services, to join our organization. The Business Services Manager will oversee and coordinate all soft services operations across the facility to ensure a safe, clean, efficient, and high-quality environment for employees and visitors. This role is responsible for managing service delivery, vendor performance, and continuous improvement initiatives aligned with organizational standards.

 

Key Responsibilities

 

EMPLOYEE EXPERIENCE & WORKPLACE INITIATIVES 

Design, implement, and measure employee experience initiatives tailored to site needs and client goals, identifying gaps and opportunities to drive proactive workplace solutions.
Partner with senior stakeholders to understand their needs, translate challenges into actionable initiatives, and enhance overall soft services performance.

 

CORE COMPETENCIES

 

Employee Experience & Customer Focus: 
Understands employee needs, anticipates service gaps, and develops solutions that enhance satisfaction while aligning with client expectations.

 

Communication & Influencing

 

Delivers clear, consistent communication and effectively influences stakeholders through insights and recommendations.
Collaboration & Stakeholder Engagement: Builds trusted partnerships across leadership, teams, and vendors to drive alignment and coordinated service delivery.

 

FUNCTIONAL COMPETENCIES

 

Soft Services Management: Oversees vendor performance across housekeeping, plants, vending, and other services, ensuring quality and compliance.
Workplace Operations & Continuous Improvement: Leverages data and feedback to improve service efficiency, sustainability, and workplace experience.
Event Planning & Execution: Manages planning and operational support for site-wide and stakeholder events to ensure seamless execution.

 

LEADERSHIP COMPETENCIES

Team Leadership & Development: Provides guidance and coaching to facility coordinators to support high performance and strong stakeholder engagement.
Strategic Problem Solving: Identifies challenges, develops proactive solutions, and aligns initiatives with broader workplace strategy and sustainability goals.

 

Project Management

Leads projects from concept through execution using structured methodologies for consistent delivery.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance