A great experience starts with you!

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. 

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Job Title:

Team Member Experience Manager

Pay Details:

The annual base salary range for this position in California is $95,000 to $115,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

We are seeking a passionate and creative Team Member Experience Manager to lead the design and delivery of programs that foster connection, engagement, and appreciation across our dynamic, customer-facing organization, OC Sports & Entertainment (OCSE). This role plays a key part in shaping a positive and inclusive team culture, overseeing engagement initiatives, recognition programs, and planning and executing events for team members.

The ideal candidate is people-first, detail-oriented, and highly collaborative, with experience driving culture and morale-building efforts in high-volume environments such as hospitality, retail, or entertainment.

Responsibilities

Team Member Engagement

• Design and execute engagement strategies that align with organizational values and culture

• Support HR Business Partners, Team Members Relations, and enterprise Centers of Excellence (COE) teams with local team member engagement surveys and related action planning

• Support local leaders in driving grassroots engagement through toolkits, guidance, and best practices

• Track engagement KPIs and provide reporting to HR leadership

Recognition & Appreciation

• Manage the OCSE team member recognition program (e.g., peer-to-peer, leader-led, and milestone-based awards) following the enterprise framework

• Develop creative ways to celebrate service anniversaries, achievements, and team wins across all levels

• Partner with internal communications to amplify recognition stories and highlight culture champions

Team Member Events & Culture Moments

• Plan and execute internal team member events

• Oversee the logistics, communications, and coordination for both virtual and in-person experiences

• Collaborate with cross-functional partners (Facilities, Operations, DEI, Communications) to align events with business rhythm and seasonal needs

Culture & Belonging

• Support the delivery of culture and inclusion programs that promote belonging and team member connection at OCSE

• Partner with enterprise DEI and HRBPs to amplify inclusive experiences for all roles and backgrounds at OCSE to live our values

• Be a visible ambassador of our culture; support new hire integration and promote OCSE shared values

Qualifications:

• Bachelor’s degree in Human Resources, Communications, Hospitality, or related field (or equivalent experience)

• 3–5 years in employee engagement, internal communications, events, or HR in a hospitality, retail, or entertainment environment

• Proven ability to plan, manage, and execute large-scale internal events and recognition programs

• Strong communication, storytelling, and stakeholder management skills

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting

• Proficient in MS Office, event platforms, and survey tools (e.g., Workday Peakon, Culture Amp, Qualtrics, SurveyMonkey)

Preferred Attributes:

• Bilingual (Spanish) a plus

• Passion for hospitality, people-first cultures, and making work feel meaningful and fun

• Comfortable engaging with hourly, field, and corporate team members alike

Knowledge, Skills, and Experience

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