Senior Director, Strategic Initiatives, Agentic Workforce Strategy & Innovation

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Agentic Workforce Strategy & Innovation team sits at the intersection of two of the most consequential shifts in enterprise business: the rise of AI agents and the reimagination of how work gets done. We are looking for a Senior Director who functions as a true force multiplier. You’ll bring operational clarity to a complex landscape, connecting dots across the organization and exerting the high-level influence necessary to move a high-stakes function with both speed and purpose.

What You'll Deliver

Strategic Clarity & Team Rhythm

• Own the operating cadence for the team — leadership meetings, offsites, V2MOM reviews, and cross-team syncs run with precision and purpose

• Distill complex, multi-workstream activity into a clear leadership narrative; ensure the team leader has the right information, at the right time, to make decisions and move fast

• Maintain the team's strategic roadmap and priorities, tracking progress and surfacing blockers before they become crises

Cross-Functional Initiative Leadership

• Own the strategic framing and stakeholder alignment for the team's highest-priority initiatives — not the day-to-day execution, which sits with the delivery function, but the why it matters, what success looks like, and who needs to be aligned layer

• Identify and close strategic gaps across the team's core workstreams

• Serve as the connective tissue between the Workforce Innovation team and key partners across Employee Success, ESBPs, BT, Finance, and business unit leadership — driving alignment, not just coordination

Executive & Stakeholder Engagement

• Prepare the leader for every high-stakes engagement — ELT briefings, board-level presentations, external conferences, and cross-functional forums — with crisp framing, compelling narrative, and materials that land

• Build and steward relationships with senior stakeholders on the team's behalf; represent the team's priorities and progress in key forums

Organizational Effectiveness

• Identify and resolve operating friction within the team — process, communication, accountability structures — so the team can move faster and with less drag; day-to-day program and project delivery is owned by the dedicated delivery function, not this role

• Build a culture of transparency and accountability: the team knows what's being worked on, why it matters, and how it's going

• Ensure the delivery function has the strategic context and prioritization clarity it needs to execute — this role sets direction and removes blockers, not manages tasks

Your Toolkit: Skills That Will Drive Impact

Strategic Thinking & Business Acumen

• You can zoom out to see the whole board and zoom in to find what's actually blocking progress — and you know when to do which

• You understand how large enterprises work: budget cycles, organizational politics, how decisions actually get made vs. how they're supposed to get made

• You have a genuine fluency in AI, workforce strategy, or the future of work — not just talking points, but real perspective

Operating Excellence

• You build systems that create clarity

• You can manage a complex portfolio of work without losing track of what matters most

• You hold yourself and others to high standards without being rigid — you know when to push and when to flex

Execut