Summer Intern, IT Technical Support

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.   

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. 

Are you passionate about public service and New York City? Do you want to have a hand in shaping our city’s skyline and future? We are seeking passionate Summer Interns to join our dynamic team of skilled and dedicated New Yorkers committed to making New York City a more prosperous place to live and work. 

Spending your summer as an intern with NYCEDC could be a springboard to an amazing career. Click here to learn more about our divisions and the variety of work that we do across the five boroughs. 

Our Internship Program: Our 2024 Summer Internship Program is a paid 12-week internship program, scheduled to begin on June 5, 2024. Interns are expected to work full-time throughout the summer. 

Summer interns will join an intern class consisting of undergraduate and graduate students to work on exciting projects in one of EDC’s many dynamic departments. Summer Interns will also participate in training programs, networking events, and other professional development opportunities over the course of the program. 

Our Summer 2024 Internship Program application deadline is Friday, January 26. All materials must be submitted by EOD that date – incomplete or late applications will not be considered. 

Department Overview: NYCEDC’s Management Information Systems (MIS) department seeks to align information systems & technology with the goals and objectives of the organization, dispenses technical services, and contributes to the strategic direction of NYCEDC. The department does this by keeping the infrastructure and environment in-step with technology and by integrating people, processes and tools while working with internal staff and external agencies to constantly promote collaboration and improve efficiency. 

MIS is responsible for planning, choosing, buying and installing the company’s computer and information-processing operation. MIS oversees the development of corporate standards, technology architecture, technology evaluation, manage vendor relations, align IT with the business and develop management information systems. 

Some upcoming projects and task will be, creating images for laptops, creating reports for ticketing system, configuring AV set up for conference room equipment, & hands on experience troubleshooting hardware. 

Intern Responsibilities:  

• Configure, install, and troubleshoot network scanners and printers 
• Provide support to users in all remote offices 
• Research various technical problems and provide solutions to end-users and departmental staff 
• Monitor Helpdesk calls and email messages and prioritize requests according to importance. Make sure all Helpdesk inquiries are answered in a timely fashion 
• Provide basic support for hardware, software, and network access 
• Track record of all hardware and software inventory 
• Most importantly get a feel for the corporate experience while being exposed to learning many tech tools that we use while guiding and mentoring. 
• Learn about Networking, Vlans, Audio/Video systems, Imaging, configuring hardware and supporting software. 

Qualifications & Requirements: 

• Preferred field(s) of study: Computer Information Systems, Computer Science 
• Must be enrolled in an undergraduate or graduate degree program; recent graduates are also encouraged to apply 
• Demonstrated enthusiasm for the mission of NYCEDC 
• Proven ability in using database and presentation tools, including Excel, PowerPoint, and Word 
• Strong interpersonal, analytical, and written and verbal communication skills 
• Detail-oriented and organized, with the ability to multi-task and manage deadlines 
• Proactive and able to work in collaborative, cross-functional teams 
• Must be able to work full-time and complete the entirety of the 12-week program 

Salary Target: $18/hour (undergraduate-level students); $23/hour (graduate-level students) 

Salary Range$18—$23 USD

About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work