Sr. Manager, Partner Enablement GTM (Go to Market) Services

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Company:  

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.   

The Team:  

Come join ServiceNow’s Partner Enablement Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Enablement strategy to together deliver exceptional value to our shared customers.    

The Role:  

The Manager, Partner Enablement GTM (Go to Market) Services will lead a team responsible for building a global Partner Product Strategy plan to align with GEO priorities on Capability, Competency, and Quality. This team will collaborate cross-functionally with the NPI (New Product Introduction) team, product teams, and associated GTM teams to represent a holistic view of Ready to Partner product strategy throughout the NPI and Quarterly release processes. This person will learn and come to deeply understand existing ServiceNow products, partner sales approaches, and implementation requirements to provide continuous improvement across all new product offerings, Family and Store releases. GenAI will be at the forefront of what you will be delivering. 

The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent interpersonal, collaborative, and analytical skills; proven experience in stakeholder negotiations and management; as well as a proven track record in driving, executing and leading a team of high performers.  

A strong ability to drive and manage a wide range of enablement initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.   

RESPONSIBILITIES  

Collaborate cross functionally with the NPI team, product teams, and associated GTM teams to represent a holistic view of Ready to Partner product strategy. 

• Facilitate conversations during the monthly business review (MBR) with the Ready to Partner (R2P), Ready to Train, and Ready for Outcomes leadership teams. 

• Ensure consistent communication and collaboration with the teams aligned to Ready to Partner. 

• Represent R2P at all GTM meetings across workflows and products. 

• Present to senior leadership ensuring risks are communicated with a clear and crisp message back to the appropriate teams or individuals.  

• Ensure Capacity, Partner Uplift, and Quality targets are met for every BU (Business Un