Business Support, Guest Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –  

This position serves as the first point of contact for the organization, managing incoming communications and visitors while providing essential administrative support. The role requires excellent customer service skills, attention to detail, and the ability to handle various clerical tasks efficiently.

What is your day to day?   

• Greeting and directing clients, guests, and visiting employees

• Answering incoming calls and directing them to appropriate associates

• Managing visitor tracking, including vendors and guests

• Handling parking and vehicle logs, security access cards, and keys

• Assisting with employee on-boarding/off-boarding processes

• Managing incoming and outgoing mail and packages

• Supporting the annual management plan by meeting key performance indicators

• Performing various facility management assignments as directed

 

Desired experience and technical skills   

Required  

• Minimum 2 years of customer service-related experience

• Proficiency in a range of information technology tools and platforms

• Excellent organizational and communication skills (oral and written)

• Fluency in English

• Ability to perform minimal physical activity such as walking and carrying small packages
   

Preferred  

• Experience in a corporate reception or administrative role

• Familiarity with visitor management systems

• Knowledge of basic office management procedures

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

41,600.00 – 60,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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