Business Process Senior Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

Responsible for leading process and project support to the business in the development of on-going process documentation, policy assessment, evaluation, compliance and improvement to support business initiatives and strategies.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service.  Understands the business needs and consults and partners with business leaders in planning projects and programs.
• Provides complex analysis and decision support to business to deliver on key business priorities.  Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement.
• Responsible for defining intake, review and governance process to ensure process documents are reviewed, updated and maintained according to enterprise standards a record retention polices. Develops methods and tools to track version control and governance.
• Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities.  Evaluates alternatives and external training.
• Responsible for building and maintaining centralized processing documentation.  Evaluates and approves content for reference library.  Maintains inventory of business process methodologies and approach.  Documents business processes by applying and promoting process documentation best practices.
• Acts as business project manager for large process documentation improvement projects including working with project team to accomplish goals.
• Works with business partners across organization to prioritize, update and govern documentation to meet business needs. Makes recommendations to drive continuous process improvement and transform support. 

May perform additional duties as assigned.

Reporting Relationship

Typically Director or above

Skills, Knowledge & Abilities

• Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.  
• Excellent analytical, organizational and planning skills.  
• Proven business process modeling and documentation skills.  
• Proficiency to facilitate meetings of high complexity.  
• In-depth knowledge of project management principles.  
• Strong communication, interpersonal and presentation skills both verbal and written.  
• Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
   

Education & Experience

• Bachelor's degree in a related discipline or equivalent.  
• Typically a minimum of seven years of related work experience.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.