INDIRECT LOAN PROCESSOR

Job DetailsJob Location: Albuquerque, NM 87109Position Type: Full TimeEducation Level: High School Degree or EquivalentJob Shift: DayJob Category: BankingWe are looking for an Indirect Loan Processor to join our Indirect Lending team. In this role, you will manage loan documents, fund dealership contracts, and work with dealer business offices to ensure smooth transactions. If you are detail-oriented and enjoy a lively work environment, we invite you to join our team.

Location: Northeast Albuquerque, NM 

Schedule of Work: (not a remote or hybrid position)

- Monday to Friday: 7:30 AM to 4:30 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

Comprehensive Medical, Dental, and Vision Insurance
Paid Short-Term Disability, Life Insurance, and AD&D
Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
Tuition Reimbursement for Professional Development
401(k) Plan with Employer Match
Pension Plan for Long-term Security
Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As an Indirect Loan Processor at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Indirect Processor Supervisor, the Indirect Loan Processor is responsible for performing clerical and loan processing duties in support of Indirect Lending operations. This includes reviewing and processing indirect loan documentation, funding dealership contracts for new loans, and collaborating with dealer business offices to ensure accurate and timely contract payments.

Duties and responsibilitiesTransaction & Account Support

Inputs indirect loan applications received into lending system.
Reviews loan packets for relevant and related documents that may be missing.
Updates member account information as requested by members.
Uploads documents into document housing system in a timely manner.

Relationship Building & Consultative Services

Maintains positive and professional relationships with dealer contacts, promoting Sandia Area and its Dealer Finance Program in a positive manner.
Works with dealers' business offices to ensure the Credit Union is updated on funding changes and resolves any contract errors.

Department Operational Support

Calls dealers' finance and insurance manager for missing documents and/or takes subsequent action to ensure Credit Union's receipt of documents.
Completes verification of employment and conducts customer interviews as necessary.
Processes loan paperwork, reviews loan documentation for completeness, and ensures funding of contracts meets turnaround time.
Audits and processes assigned indirect loan contracts.
Prepares reports in a timely and accurate manner including but not limited to: monthly volume reports and indirect activity reports.
Reviews funding reports daily to ensure loans are processed correctly before sending ACH funds to the dealerships.
Ensures Indirect Lending Supervisor is kept fully informed of department activities and of any significant problems or concerns.
Must be willing and able to work overtime to accommodate periods of high application volumes and business needs.

Compliance & Policy Adherence

Retains an overall knowledge of all areas of the Credit Union. Responsible for learning new products the Credit Union offers, attending staff trainings, and remaining informed of changes in Credit Union policies and procedures.

Expectations of all Sandia Area employees

Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
Represent the credit union with professionalism, integrity, and ethical conduct at all times.
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
Consistently meet deadlines as assigned while ensuring accur