Customer Service Representative

Description

The Conrad Company, a fast-growing, award-winning family-owned business located in York, PA, is looking for a Customer Service Associate at our PennAir facility. Excellent communication skills are essential to support our customers and sales team.

• What Do We Do? We help People in Manufacturing and Construction with Pneumatics, Hydraulics, and Automation.

• What’s Our Purpose? We exist to help people in Manufacturing and Construction KICK@$$ - so they can focus on what matters most, and leave work, at work.

• Core Value: KICK@$$ for one another, our customers, our suppliers, and our communities.

Responsibilities:

· Effectively manage large amounts of communications from sales team, customers, and suppliers via email, phone, and portals.

· Expedite customer backlog orders with vendors. 

· Provide accurate, valid, and complete information by using the right methods/tools.

· Support sales team in reaching sales targets

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Keep detailed records of customer interactions, process customer requests, and file documents electronically

· Collaborate with multiple departments to ensure customer satisfaction, timely completion of sales orders and establishing strong customer relationships.

The Conrad Company offers a competitive compensation package including 401(k) Plan, Medical, Dental, Vision, Life & Disability insurance, and PTO. We are community-minded and encourage our associates to be active in volunteering.

Requirements

• High School Diploma or equivalent.
• 1+ years customer service experience.
• Strong written and oral communication skills.
• Strong technical aptitude
• Proficiency in Microsoft Office programs especially Outlook, Word, and Excel
• Ability to work under pressure of deadlines and in a fast-paced environment
• Highly detail-oriented
• Ability to multi-task, prioritize, and manage time effectively
• Desire to work well in a team setting
• Experience with Acumatica preferred.