Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Dallas

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.

 

Who you’ll become

 

The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

 

As a S-CSM within the SAP Academy for Customer Success, you will be responsible to: 

•    Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the S-CSM/E-CSM role, a critical customer facing function within our dynamic Customer Success board area.  
•    Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. 
•    Enhance skills around your solution portfolio, managing customer retention, and driving value realization. •    Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

 

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role.  Upon successful completion of the program, you will move into a direct customer-facing SCSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 

 

S-CSM focus areas: 

•    SAP Digital Supply Chain (DSC) - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management

•    SAP SuccessFactors (HCM) - knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning, Sales performance management   

•    SAP Intelligent Spend and Business Network (ISBN) - knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.

•    SAP Signavio – knowledge of Business Process Management/Business Process Automation applications

•   SAP BTP - knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI, and cloud solutions. Relevant consulting or project implementation experience in software solutions.

 

 

What you’ll bring

 

•    2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.
•    Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
•    Strong communication skills including fluency in English and local language. •    Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
•    Demonstrated ability to collaborate across diverse stakeholders and busines