Senior Manager, IT Supply Chain and Customer Focus Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is “$140,760 to $211,140” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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The Senior Manager, IT Supply Chain and Customer Focus will play a pivotal role in driving technology driven solutions across our organization. The role is responsible for forging strong connections between our IT capabilities and the diverse needs of our business units within Armstrong. This position will manage and inspire a dedicated team of IT professionals as well as serve as a dynamic relationship manager. The role will oversee the development, deployment, and adoption of ERP ensuring it aligns with our strategic business objectives.

 

What’s In It for  You!

• A supportive and collaborative culture
• A unique opportunity to enhance our IT brand presence within the organization and be at the forefront of our Enterprise Resource Planning (ERP) platform’s evolution.
• Career Growth and Personal Development

 

What You’ll Do

• Directly responsible for 1-4 team leads with responsibility for specific functional areas.
• Direct and Indirect responsibility for additional 5-20 individual contributors.
• Acquire and maintain business processes and IT knowledge necessary to anticipate and deliver IT solutions for emerging business opportunities across the organization.
• Identify and cultivate technology investments that align with strategic business goals.
• Anticipate and adapt IT solutions to evolving business strategies and demand patterns.
• Manage a portfolio if IT initiatives, including the prioritization and resourcing, while properly assessing business risk and benefits. 
• Develop and execute an annual IT operating plan, ensuring alignment with business and IT strategic priorities. Formulate an annual operating plan that includes maintenance, development, enhancements, and forward-thinking technology.
• Ensure transparent communication of IT program and project status to stakeholders across all areas of the business.
• Establish and monitor process metrics and key performance indicators to maximize IT portfolio returns and enhance service delivery.
• Manage IT budgeting, cost tracking and allocation to align with strategic goals and enhance cost transparency. Benchmark IT services to ensure competitiveness with best practices and industry standards.
• Collaborate with business process owners to maximize the utilization of IT solutions through effective communication, training, and support.
• Direct and mentor IT teams to effectively manage project scope and issue resolution ensuring successful service and project delivery. Provide guidance, input, and management of $5-$25 million of direct and indirect budget spending.

 

What Will Make You Successful

• Outstanding verbal and written communication skills, with the ability to translate technical details in business language and relate technical concepts to a business impact.
• Skilled in organizing and motivating team members to produce high-quality, on-time results.
• Broad working knowledge of application development principles.
• Demonstrated ability to communicate strategy, vision, and direction and to embrace and facilitate change.
• Advanced problem-solving skills for applications, and business processes.
• Accountability and accepts responsibility and consequences for work performance and conduct.
• Ability to set priorities,