Senior Technical Product Manager - Network Security

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

McDonald’s, one of the most recognized brands in the world, is seeking a Network Security, Senior Technical Product Manager to support our Network Security team as we protect McDonald’s. This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. You will collaborate closely with Global Technology leadership, market leaders, project managers, Global Technology solutions teams, application owners, key vendors, and others to ensure McDonald’s has world class Network Security products and services.  

Reporting to the GTIO Director, Global Network Security, this role will be responsible for developing new Network Security services and enhancing existing services to meet the increasing needs for protecting our users, devices, networks, applications, and data.  This person will work closely with all areas of the business and technology teams to ensure that our services are meeting the needs of markets, application teams, corporate departments, and other stakeholders.

Responsibilities:

Global Technology is the team that is responsible for the securing of McDonald’s information assets at a global level. This role will be part of the group within Global Technology that is responsible for our network security critical services, including firewall, IPS/IDS , Content Filtering, SASE, SSE,  ZTNA,  VPN and DDoS. You will lead the strategic direction, technical evolution, and day to day operation of some of our Network Security products and platforms, including, but not limited to SSE, NGFW or Proxy.

This position will work closely with market technology teams, Global Cybersecurity teams, Global Technology Infrastructure and Operations teams, application owners, key vendors, and others to ensure the proper design and functioning of McDonald’s network security services.

• Lead design, engineering, and delivery activities for network security platforms, focusing on SSE.
• Create and oversee platform vision, strategy and roadmap, including market research, backlog prioritization, and budgets.
• Ensure availability and performance of the platform to meet business needs.
• Analyze complex network security issues, determine causes, and identify corrective actions.
• Act as platform owner and primary contact for global and market teams for SSE platform strategy.
• Assess global/market strategic and practical needs to ensure network security products meet business requirements.
• Manage external vendors to ensure service delivery meets standards and business needs.
• Lead technical assessments and vendor selection for innovative platform development.
• Define, document, and communicate network security standards, best practices, and blueprints.
• Lead transformation, standardization, and innovation efforts for global and regional network security requirements.
• Manage, maintain, and improve platform capacity and performance.
• Dev