Customer Service Representative (CSR)

Key Responsibilities

• Customer Communication: As a Customer Service Representative, you’ll answer inbound calls promptly, set up appointments, and provide accurate information about our HVAC and Plumbing industry products and services.
• Sales & Promotions: Make outbound calls to promote HVAC and Plumbing industry services and current promotions, and sell Sadie Guard Dog protection plans to ensure customer peace of mind.
• Account Setup & Maintenance: Create new customer accounts and keep detailed notes on every interaction to maintain scheduling accuracy and provide a seamless customer service experience.
• Follow-Up: Respond quickly to customer inquiries, emails, and leads, making sure customers stay informed on our HVAC and Plumbing industry offerings.
• Customer Relationships: Build positive customer relationships by actively listening to needs, routing calls as necessary, and addressing concerns promptly to maintain our commitment to exceptional customer service.
• Team Collaboration: Complete assigned projects from leadership and help keep Goettl’s team aligned with company service and sales goals.

Benefits

• Career Advancement: Grow your career as a Customer Service Representative and in the industry.  We offer the Goettl Academy and a clear career ladder for growth.
• Comprehensive Benefits Package: Medical, dental, vision, and life insurance coverage.
• Retirement Planning: 401(k) matching to help build a secure financial future.
• Paid Time Off: Supporting a work-life balance for our valued team members.
• Training & Development: Ongoing training opportunities to keep you at the forefront of the HVAC and Plumbing industry.

Qualifications

• Required:
  • 1 year of customer service experience, with a preference for prior roles in the HVAC and Plumbing industry.
  • Excellent written and verbal communication skills and the ability to type 30+ WPM.
  • Proficiency in Windows-based programs, a strong sales orientation, and a passion for customer service.
• Preferred:
  • 1+ years in a contact center or customer service role.
  • Experience in the HVAC and Plumbing industry and sales.

Physical Requirements

• Prolonged periods of sitting with some standing, bending, and lifting up to 15 pounds. Must be able to communicate effectively both verbally and in writing.

Skill Development Opportunities

• Advance from CXR I (new hire) to CXR IV based on tenure, productivity, quality assurance, and sales goals.

At Goettl, we’re dedicated to fostering an inclusive workplace where every Customer Service Representative is valued. As part of the HVAC and Plumbing industry, you’ll work in an environment that encourages growth, innovation, and excellence.  We do things the RIGHT WAY, not the EASY WAY and Goettl is proud to be an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment.