Summer Customer Service Assistant for University Housing - Undergraduate Students Only

Description

Job description

Summertime Customer Service Assistants (CSAs) assume the responsibilities of staffing the summer area office and serving on the coordinating team for the University Guest Housing and Conference Housing operations. CSAs play a key role in promoting the University to guests who may become future students, as well as others who are visiting from other educational institutions around the world. They are often the first University community members with whom our guests have the opportunity to interact, and it is imperative that CSAs are well prepared and enthusiastic in carrying out their responsibilities as campus leaders. Pay for this position is $13.25 an hour.

Responsibilities

1. Attend weekly staff meetings to receive information regarding incoming students, university guests, conferences, upcoming events, scheduling, and other housing information
2. Assist with area office and on-site check-in and check-out procedures. Present relevant housing, safety/security, social, and recreational information
3. Assist in coordinating key distribution and room assignments for summer students, university guests, and conference participants
4. Assist in the sorting, delivery, and forwarding of U.S. mail and packages
5. Assist in maintaining a comprehensive desk service, including linens, keys, room assignments, cash handling, and standardized check-in and check-out procedures
6. Assist with billing procedures for university guests utilizing established cash handling and accounting guidelines
7. Accurately and appropriately document all transactions
8. Prepare buildings and check-in for conference guests
9. Work at least two shadowing shifts (totaling 10 hours) in the area office during the spring semester to become familiar with the office and procedures before summer training (which happens in early May) begins. The dates and times will be determined once hired. These are intended for staff who have not previously worked in the area offices, and it provides new hires with a head-start on training for the summer
10. Participate in a seven-day on-call rotation with other student staff members, including holidays. When on-call, staff must remain in assigned room space during scheduled duty hours in order to respond to room lockouts, medical and maintenance emergencies, late check-ins, etc.
11. Assist guests in a positive and helpful manner
12. Ensure that buildings and grounds have appropriate identification, and ensure that informational and directional signs are properly posted
13. Assist with inspecting routine maintenance and building furniture inventories
14. Serve as a point person for assigned conference, guest, or orientation groups
15. Perform additional responsibilities as assigned by appropriate staff

Qualifications

Position Requirement

• Flexible summer schedule
• Limited coursework and outside volunteer activities allowed with prior approval
• Proficiency with basic PC applications preferred
• Strong written and interpersonal communication skills
• Ability to work equally well in a team setting or individually
• Willingness to perform widely varied duties with a positive attitude and enthusiasm
• Contract employment dates: May 11, 2026 - August 23, 2026
• Attend two to three pre-service shadowing/training sessions of 1 to 2 hours in length, to be scheduled in April, 2026
• Position is for Undergraduate students only

Equal Employment Opportunity Statement

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodation Statement:
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email at equity@case.edu. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.