Sr Director, Content

The Senior Director of Content plays a critical role in creating experiences that are connected across a complex ecosystem of user journeys. This role is a perfect fit for a leader with a strong and inclusive design POV, the ability to connect the dots, and the desire to bring out the best in others. This leader will contribute to and help set priorities for the Content Design System to ensure we use consistent and approachable content throughout our experiences. They will work across senior partners in product and marketing on strategy, prioritization, and delivery of content.

As an innovator of retirement messaging for one of America’s most storied and important financial services organization, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Key Responsibilities and Duties

• Lead a multi-discipline content team that partners with research, design, data science, legal and compliance, product management and engineering teams to establish modern, best practices for end-to-end experience design.
• Execute the mission for the team with a radically user-centric and iterative mindset. 
• See the big picture and define and advocate for an ambitious content vision to drive the most impact for the organization through scalable strategies. Deliver against the vision using new ways of working and technologies such as AI.
• Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an organization acting as an advocate for human centered design.
• Work successfully and influentially across a diverse group of stakeholders in a range of different functions and roles to drive towards shared outcomes.
• Lead with self-awareness and empathy, looking to get the most out of others and providing constructive and on-going feedback, coaching, and mentoring to help people achieve their full potential.
• Bring a maker mindset so teams can iterate and experiment to challenge the status quo and improve processes for creating future-forward product experiences.
• Model and demonstrate that everyone is an owner through thoughts, actions, and behaviors. Actively get things done, raising the bar for performance, and taking accountability for your own actions.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Career Level
10IC

Preferred Experience & Qualifications 

• 10+ years of content strategy and UX writing  

• Strong and demonstrated background in content creation for B2B and/or B2C experiences; mobile platform design in an agile delivery model and a track record of shipping high impact outcomes in a fast-moving and changing environment 

• Demonstrated working knowledge of or practice in Figma 

• Strong team building skills with experience in uniting teams and developing talent 

• Successful track record of creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization 

• Demonstrated experience contributing to a content design system across an enterprise with an openness to partner and collaborate with marketing and other content leaders 

 

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test and Learn Mentality, User Experience Design

Anticipated Posting End Date:

2025-06-20

Base Pay Range: $174,700/yr - $238,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incenti