Program Support Lead

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency.

SUMMARY: Under the leadership of the Program Manager, the Program Support Lead is responsible for additional monitoring, navigating and disseminating of housing-related community support within the program. The Program Support Lead role is to provide additional program support, capacity training and resources to a team of housing case managers to better serve unhoused individuals. Expertise in navigating and utilizing housing resources, strong leadership skills, and the ability to coordinate with multiple housing agencies are instrumental in guiding and supporting a team of housing navigators. This position requires a deep understanding of issues faced by individuals and families experiencing homelessness, compassion, and a commitment to promote fair access to housing opportunities.

Requirements

Essential Duties and Responsibilities include:

· Ensures that delivery of program services are aligned with LSSSC's vision, mission, and values.

· Provides guidance, support, and ongoing housing-related training to ensure the delivery of high-quality housing navigation services.

· Provide direct supervision, coaching, and performance feedback to assigned program staff.

· Ensure accurate and timely data entry across required systems in compliance with funder, regulatory, and organizational standards.

· Serve as a member of the management team.

· Carry a caseload, minimum of 20.

· Develops and implements effective housing navigation strategies to assist individuals and families experiencing homelessness to secure stable housing options.

· Acts as training liaison to all new staff, develop an individualized training plan for struggling staff in collaboration with program managers and Site Manager, and allow new staff to shadow on client outings for training purposes.

· Provides monthly client hard-folder checks to ensure documentation and intakes remain consistent.

· Provide back-up for program needs in the absence of staff or as directed by the Regional Director.

· Provide shadowing for each case manager’s client meetings monthly and report growth opportunities in management meetings.

· Provides a monthly audit of supervision.

· Develops and disseminates training solutions and related support for each case manager based on issues raised in supervision.

· Acts as liaison between case managers and management regarding staff sentiment, areas of growth, and program development.

· Provides insight for program expansion based on field observation and audits.

· Conducts comprehensive assessments of clients to identify their housing needs, preferences, and eligibility for various housing programs.

· Coordinates and collaborate with local housing authorities, property managers, landlords, and community organizations to access housing resources and negotiate suitable housing options.

· Stays updated with local housing market trends, availability, and eligibility criteria for different housing programs.

· Maintains a comprehensive knowledge of housing laws, regulations, and subsidy programs, such as Section 8, Rapid Rehousing, and Permanent Supportive Housing.

· Assists CalAIM team members in completing housing applications, ensuring accuracy and adherence to requirements and deadlines.

· Provides advocacy and support for clients in resolving barriers to housing, such as landlord disputes, credit issues, or eviction prevention.

· Collaborates with other service providers and community partners to coordinate support services to address client needs, including case management, employment support, and mental health services.

· Monitors and tracks clien