Sr. User Experience Researcher

Sr. User Experience Researcher

Role Summary:

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them.

As a Sr. User Experience Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will help the team act on user insights to inform product and design decisions that empower our customers. You will play a critical role in the measurement lifecycle, helping guide the team to address our customers' biggest pain points as they accomplish their jobs to be done.

About the role:

In this role as Sr. User Experience Researcher, you will 

• Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
• Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
• Lead discovery research activities to inform UX design decisions.
• Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
• Develop user journeys and personas. 
• Synthesize quantitative data with qualitative data to help drive product and design decisions.
• Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
• Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
• Take ownership for self-development, stay current with research techniques and tools in the field of UX.
• Be a self-starter. Take initiatives and drive projects from beginning to end.
• Mentor and assist UX Researchers as needed.

About You:

You are a fit for the role of Sr. User Experience Researcher, if you have:

• Master’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent experience. 
• 5+ years of UX research experience or 8+ years of experience in lieu of degree.
• Experience in UX research on B2B SaaS solutions.
• Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
• Experience conducting qualitative and quantitative research throughout an Agile development process.
• Experience with using data analytics to identify UX research course of action a plus.
• Strong analytical and problem-solving skills.
• Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
• A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.
• Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app sub