Senior Relationship Manager, HR Services

Senior Relationship Manager, HR Services 

Its an exciting time to join the GBS HR services team as a Senior Relationship Manager. This a high-impact role at the heart of our HR ecosystem. As a Senior Relationship Manager, HR services, you will be the on-the-ground face of HR services for our US site—Building relationships to ensure you are trusted by senior leaders, employees, and line managers alike. You’ll own the complex, non-standard, and country-specific HR queries that can’t be managed offshore, acting as the single point of contact for our stakeholders and senior managers. You’ll be the go to expert, connecting offshore delivery teams with local needs to ensure seamless, compliant, and best-in-class service. You will serve as the US representative and collaborate as a core team member alongside the Relationship Managers in the UK and Sweden.

What You’ll Do

• Be the go-to expert: Serve as the single point of contact for complex, country-specific HR inquiries, providing clear guidance and swift resolution.
• Lead stakeholder partnerships: Build strong, proactive relationships with HRDs, HRLT, and COE Leads. Keep leaders engaged, aligned with the HR services agenda, and informed on critical issues and the latest metrics.
• Bridge global and local delivery: Translate local business needs into actions for offshore service teams, ensuring consistency, speed, and quality.
• Influence outcomes: Shape decisions and elevate service through data, insights, and a strong understanding of US HR operations and compliance.
• Elevate the employee experience: Champion proactive solutions that reduce friction, improve service reliability, and strengthen trust.

What You’ll Bring

• US HR expertise with a track record in complex case management and stakeholder engagement.
• Executive presence and strong communication skills—comfortable advising senior leaders and managing escalations.
• Operational excellence mindset—skilled at driving process improvements, connecting teams, and delivering measurable results.
• Data fluency—confident working with service metrics, SLAs, and dashboards to inform decisions and action plans.
• Global collaboration—experience working across onshore/offshore models and influencing outcomes without direct authority.

Why This Role Stands Out

• Visibility and impact: Your work directly shapes HR services quality at the US strategic site.
• Momentum and growth: Opportunity to lead improvements and contribute to enterprise-wide initiatives.
• Collaboration at scale: Partner with senior HR leaders and global colleagues in a fast-moving, customer-centric environment.
   

Essential Requirements:

• Bachelor's degree is required
• Minimum of 2-5 years relevant experience in Human Resources (HR) Services
• Experience/comfort in working with and managing senior stakeholders across the business
• Fluent English
• Rigorous and analytical thinking
• Experience with Workday, ServiceNow, PowerBI, and emerging HR digital/automation tools
• Independent and collaborate worker
• Developed commercial and analytical skills
• Professional HR qualification

Desired requirements:

• Post Graduate HR Qualification

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week.

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next!

Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yo