Senior Technical Writer (Cortex) - Bay Area only

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As a technical writer at Palo Alto Networks, you will help our customers deploy and use the Cortex products (XSIAM, Cloud, XDR, XSOAR, and XPANSE), the industry's first extended detection and response platform that runs on integrated endpoint, network and cloud data to reduce noise and focus on real threats. As customers deploy new security features, you’ll play a key role in documenting how customers can best adopt and use them in their security operations centers. By developing high-quality content, you will ensure their success in using our services, help our customers safely protect their endpoints, and respond to threats across their organization. Learn more about Palo Alto Networks Cortex products.

We are looking for a writer who is passionate about how our users experience documentation, curious about how the product works, and determined to develop the workflows and best practices that enable users to successfully deploy our technologies. This effort will directly help our users fully utilize the platform to protect their enterprise resources and generate fewer calls to our support organization.

Your Impact

• Facility with Technology: You’ll be curious and hands-on with products, and commit to deep, ongoing learning to become a subject matter expert in our products, use cases, and customer outcomes. You’ll understand public and hybrid cloud deployments and infrastructures to empathize with customer challenges.

• Documentation Expertise: You’ll create high-quality technical documentation that serves as the cornerstone of customer success. Think like and write for security administrators, articulating when, why, and how to use specific configurations, while adhering to style guides for consistent, cohesive, and effective content.

• Innovation: You’ll be creative and experiment with new tools and ways to present information to enhance the user experience with products.

• Information Organization: You’ll organize large amounts of technical details into easily searchable and usable topics, helping users solve security problems efficiently.

• Initiative: You’ll propose changes and maintain a proactive, open-minded approach to resolving problems and delivering results.

• Collaboration: You’ll work effectively with developers, QA, PMs, customers, SEs, and support to gather information, understand user problems, and demonstrate how products provide solutions. You’ll operate independently within a team environment.

• Adaptability: You’ll prioritize tasks, adjust to mid-stream changes, and succeed in an ambiguous environment with competing demands.

Qualifications

Your Experience 

• BA/BS or equivalent experience required

• Minimum 5 years of proven technical writing experience with topic-based writing and delivering content to enable a rich and engaging learning experience for users–for example, you have created in-app help, onboarding tutorials, use case examples, and best practices guides, that enable customer success- experience writing microcopy and content for blogs is a plus

• Excellent communication and interpersonal skills, with the ability to ask the right questi