SUPERVISOR RACE SPORTSBOOK

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following and other duties that may be assigned. Under the Supervision of the Director of Slots responsible for the day to day operations of the Race/Sportsbook. Be a brand ambassador for Caesars Entertainment, provide excellent customer service, coach employees, and ensuring compliance with all departmental policies and procedures.
Responsible for Sportsbook daily operations: Hold pre-shift meetings, station assignments, break schedules, evaluating and documenting of performance, covering call outs, handling guest opportunities, team member issues, updating the logbook, requisitioning and issuance of product, audit of clock in and sign in record by shift, evaluation of equipment and stock levels, taking appropriate actions to ensure all areas are in working order, communicating with outgoing and incoming Supervisors, evaluating side work, Supervision of all staff.
Responsible for supervising the training of new Hourly & Supervisory TM’s. Responsible for periodic performance evaluations, progressive discipline. Must keep and process proper documentation of attendance, discipline, incidents, and schedules, meeting notes, reports and any other related material in a timely manner using the appropriate forms provided. Related tasks include but not limited to scheduling, Over & Shorts, Comment Cards, P&L Briefs & Statements, Business Plan Objectives, Budgeting & Planning, coordination of supervisor’s span of control. Obtains optimum efficiency and economy of operations and maximizes profits by performing assigned duties personally or through subordinate staff.

KEY JOB FUNCTIONS & QUALIFICATIONS
Functions:
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Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
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Supervises all wagering policies of the Race & Sportsbook.
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Ensure all AML & Title 31 procedures are followed and tracked accurately.
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Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
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Coaches, guides and instructs personnel in the proper performance of duties.
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Administers evaluations, performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel.
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Assists with personnel development including hiring, training and disciplinary actions.
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Ensures betting limit guidelines are followed.
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Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.
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Monitors competitors’ practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities.
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Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
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Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
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Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs.
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Create a fun, positive work environment for all employees of Caesars Entertainment.
Qualifications:
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Sports enthusiast
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Excellent interpersonal and communication skills with guests and employees.
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Excellent verbal and written skills in English.
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Ability to analyze financial statements.
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Ability to explain wagering to new guests.
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Ability execute departmental budget.
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Excellent organizational skills.

SOCIAL SKILLS AND EXPERIENCE
Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

EDUCATION and/or EXPERIENCE
College Degree with Financial or Business background preferred. 2 years supervisor experience required.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES
Responsible