Call Center AR Supervisor

Dealership:

L0105 Lithia Home Office

Accounts Receivable Supervisor

Location: Hybrid- Medford, OR

Compensation: The full salary range for this position is $50,000-$75,000 annually. The anticipated starting pay is $60,000-$65,000, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Lithia & Driveway (LAD) is seeking an Accounts Receivable Supervisor to lead a remote team of AR Representatives, Administrators, and Collectors. If you have call center experience and a passion for developing high-performing teams, we want to hear from you!

As one of the largest global automotive retailers, LAD is driven by our mission of Growth Powered by People. Join a team where your leadership drives impact and your ideas help shape the future.

What You'll Do

• Lead, develop, and motivate a remote, cross-functional AR team

• Support the AR Manager in coordinating daily operations, reporting, and process improvements

• Monitor team performance and hold individuals accountable to KPIs

• Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close

• Handle escalated issues with professionalism and sound judgment

• Provide exceptional internal and external customer service

• Drive continuous improvement in AR processes and tools

• Maintain positive working relationships across departments

• Ensure confidentiality and data security at all times

• Prepare and deliver weekly and monthly performance reports

• Embrace and support changes in structure, systems, and processes

What You'll Bring

• 1–3+ years of team leadership experience, preferably in Accounts Receivable or Collections

• Prior experience managing call center or high-volume support teams

• Proven success in leading remote employees across different roles and functions

• Strong communication skills, both verbal and written

• Detail-oriented with the ability to prioritize, problem-solve, and make decisions independently

• Critical thinking and active listening skills

• Proficiency in reporting and analytics

• High school diploma or equivalent required

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.