Senior Customer Success Manager

About the Company

BetterComp, a rapidly growing SaaS company, is disrupting the HR/compensation space with its decades of compensation and market pricing experience. Our revolutionary approach to comp-tech is the solution comp teams have been yearning for, making us a unique and exciting company to be a part of. If you have been working as a compensation professional or consultant and are looking for a change in career that keeps you connected to the profession but focused on technology, we’d love to talk to you!

About the role

We are seeking a highly experienced Senior Customer Success Manager to build strong, long-term relationships with BetterComp’s most significant enterprise customers, focusing on driving business value from onboarding through renewal. You will also have direct exposure to senior leadership, with opportunities to make significant business impacts.

This is not just a job, it's a lifestyle. Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted. 

Who you are:

• You’ll know you’re the right candidate for our Senior Customer Success Manager role if you work well in a dynamic environment, have the confidence and expertise to work with complex enterprise customers, and are not afraid to try new things

• You self-motivate day in and day out, utilizing your knowledge and tech-savvy skills to problem-solve the most complex and unique situations

• You work best in a collaborative team environment, and you know how to build effective relationships with internal teams and customers—from the analyst level to the CHRO.

• You’ll thrive in this role if you enjoy creating and executing plans and strategies that directly contribute to customers achieving success with BetterComp

What you bring:

• Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies

• Proven track record of owning customer relationships throughout the lifecycle

• Tech-savvy to be able to align BetterComp product functionality with complex customer requirements

• Ability to advise and share best practice approaches with enterprise compensation teams

• Excellent communication skills (verbal and written), with the ability to navigate tough interactions

• Exceptional ability to nurture positive business relationships

• Understand complex customer compensation concerns and needs regarding use of BetterComp, and the ability to collaborate on troubleshooting issues as needed

• Excellent problem-solving skills for tackling the most complex situations

• Integrity and ability to show the highest level of confidentiality when working with sensitive data

• Proven success in a collaborative, team-oriented environment

• High level of integrity and commitment to scale an early-stage business

• Ability to work remotely and stay focused

• Experience with Excel, Google Suite, and Salesforce a plus

What you’ll do:

• Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal

• Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users

• Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using BetterComp

• Ensure c