Sr. Director, US Benefits

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Global Benefits COE is seeking a US Benefits leader with extensive knowledge and experience in leading and driving US benefits strategy and end-to-end delivery. The Senior Director, US Benefits is responsible for strategy, design, operational delivery and team leadership for US benefits. Programs include health and welfare, retirement, time off, disability, life and accident insurance, and all other voluntary benefits available to US employees. This role is accountable to lead and drive how we deliver our US benefit programs in an operationally effective, financially prudent, legally compliant, competitive, and innovative way. 

Reporting to the Vice President, Global Benefits, the Senior Director, US Benefits is accountable for delivery of all US benefits elements, including program and vendor management, financial management, compliance and governance, operational delivery and employee experience. 

Key Responsibilities

• Partner with other leaders within the Global Benefits COE to enable US benefits to part of a cohesive and aligned function across benefits strategy, delivery and financial management.
• Evolve and deliver a holistic, multi-year US benefits strategy that aligns with overall Visa and People Team (HR) objectives. Bring well thought out recommendations and strategies to showing a comprehensive view by program and investment.
• Manage and lead the team responsible for end-to-end delivery of defined contribution, defined benefit, deferred compensation, medical, dental, vision, life insurance, FMLA, time off, disability, and ancillary programs.  Role will include managing programs.
• Lead and direct external partners and the US benefits team through the process of benchmarking and market research to ensure our benefits offerings remain competitive and attractive to current and potential employees.
• Develop and maintain metrics and key performance indicators (KPIs) to measure the impact and value of benefits programs.  Prepare regular reports on benefits utilization, costs, and employee satisfaction to inform decision-making by senior leadership.
• Lead and manage benefits vendors and external partners to ensure programs are delivered with highest service levels and positive employee experience.
• Collaborate and partner with the internal People Team shared services and employee relations teams on effective management of employee issues and escalation support.
• Monitor and report on the effectiveness and utilization of benefits programs and bring recommendations to leadership for improvements or modifications.
• Lead and drive audits and assessments to ensure compliance with legal and regulatory requirements and ensure all benefits comply with legislative requirements, such as the Affordable Care Act (ACA), HIPAA, ERISA, FMLA, and other applicable regulations (making timely necessary adjustments to benefits programs and policies).
• Collaborate with legal and compliance teams to develop and maintain documentation and reporting necessary for audits and regulatory filings.
• Develop and implement effective communication strategies that drive engagement and value and educate employees about our benefits programs.
• Prepare and distribute benefits communications, including plan documents, summary plan, descriptions and open enrollment materials.
• Lead and mentor a team of benefits professionals, providing guidance, support, and fostering a culture of continuous learning and development.
• Partner with internal finance teams on US fringe accounting and manage the governance, approval process and reporting for budgeting and funding of US benefits.
• Partner with Sourcing and Finance to ensure all benefit payments are made on time and in compliance with contractual terms.  
• Lead ad hoc projects related to benefits operational delivery.
• Provide benefits leadership and oversight for US related M&A activity.

Key Competencies for Succes