Supervisor, Client Services

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

 

THE ROLE:

 

The Supervisor, Client Services leads the Authorizations team to ensure accurate, timely, and compliant processing of authorizations and reauthorizations. This role oversees daily workflows, monitors utilization and expiration risks, manages escalations, and ensures adherence to service level agreements. The Supervisor partners cross-functionally to improve processing speed, accuracy, and quality while fostering a high-performing, people-first team environment.

Primary Responsibilities

• Oversee daily authorization entry, updates, and maintenance to ensure accuracy and compliance with Regional Center requirements

• Monitor authorized hours utilization and proactively address expirations, underuse, overuse, and reauthorization risks

• Serve as escalation point for complex authorization issues and ensure timely resolution

• Supervise and develop Authorization Coordinators through coaching, workload management, and performance monitoring

• Conduct audits and reconciliations to maintain quality control and compliance with established SOPs and standards

• Identify workflow inefficiencies and implement process improvements in partnership with leadership

• Collaborate with Billing, Care Hours Management, Accounting, Payroll, DS Operations, and Community Partnerships to resolve authorization impacts

 

 

This is a hybrid position, coming into the El Segundo office 1x per month. 

 

WHAT YOU BRING TO THE TABLE:

Qualifications

• 3+ years of experience in authorization processing, utilization management, or healthcare operations

• 1+ year of people leadership or team lead experience

• Strong understanding of authorization lifecycles, reauthorizations, and utilization tracking

• Experience managing high-volume workloads and escalations

• Experience working with reporting tools and operational data

Skills

• Strong analytical and problem-solving abilities

• Attention to detail and organizational discipline

• Effective cross-functional communication and collaboration

• Experience with Salesforce or case management systems preferred

• Basic to intermediate Excel proficiency

• Leadership and team development capability

• Process improvement mindset and quality control focus