Senior Manager, Business Process Management

Link Logistics Real Estate (“Link”) is a leading operator of last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans more than half a billion square feet. With more than 5 percent of U.S. GDP flowing through our spaces, we leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. Link Logistics strives to be the most equitable and inclusive industrial real estate company in the business. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work, prioritizing diversity, equity and inclusion (DEI) across our workforce to deliver an optimal employee experience. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo. 

Because we believe that good business must be synonymous with doing good, strong environmental, social and governance practices are foundational to our identity as a firm. These practices include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing internal diversity, equity, and inclusion efforts. We seek to use our position, ideas, and influence to drive progress in our industry and the wider world.  At Link, we give our customers space to grow—and we give people space to grow, too. 

The Senior Manager of Business Process Management will support the Link business by analyzing current operational processes, identifying improvements that result in greater operational efficiencies, and implementing improved processes that lend to greater employee and customer satisfaction, while reducing costs or cycle times of current execution. 

The primary responsibility will be to ensure that critical business operations projects are well planned, coordinated cross-departmentally, and delivered on time. This is an individual contributor role, with potential to grow into a people manager role, that reports to the Director of Business Process Management. The Senior Manager of Business Process Management will play a key role in driving operational excellence through effective project management, business process creation, and execution. You will be responsible for developing, implementing, and managing project plans, while working with the rest of the Enablement & Optimization Hub team to maintain comprehensive documentation of process changes.

In addition to supporting business operations projects, the Senior Manager of Business Process Management, in partnership with project, transformation & change management peers, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready organization. Additionally, the Senior Manager of Business Process Management will lead business process definition on technology programs as required.

The Business Process Management Team sits within the Business Transformation Office (BTO). The BTO is comprised of 2 pillars:  Program/Project Management Office and the Enablement and Optimization hub consisting of the Change Management, Product Enablement, Business Process Management and Transformation Management.

RESPONSIBILITIES:

Business Process Leadership

• Lead business process projects including the end-to end project design and implementation for critical business process initiatives, ensuring timely delivery.

• Collaborate cross-functionally and with department leaders to define project scopes, objectives, and deliverables.

• Lead the identification and implementation of continuous improvement opportunities leveraging process and project management tools.

• Develop the requisite level of understanding of Links organizational structure and departmental responsibilities so that all necessary stakeholders can provide input and remain informed of next steps.

Process Execution

• Identify, create, and participate in the implementation of business process improvement strategies aligned with the Links goals and objectives

• Identify process inefficiencies, delays, and areas for improvement in existing processes through data analysis and observations

• Spearhead the optimization of business processes to enhance operational efficiency and effectiveness

• Collaborate cross-departmentally to analyze current processes, identify pain points, a