National Accounts Collections Specialist

As a National Accounts Collections Specialist, you will be responsible for proactively managing delinquent customers within assigned collection coded groups and/or national accounts. Responsible for ensuring customers pay freight charges within Company credit terms. Also responsible for contacting delinquent accounts via telephone, email, or conference calls and identifies root causes for non-payment in a professional and tactful manner.

Contact all delinquent accounts by telephone and/or email each month and obtains commitment for payment. Apply telephone and/or email collection skills to obtain payment or identify and resolve problems. Access customer portals or pay agent web portals for payment information and status. Utilize online resources to obtain company information as needed and maintains and updates all customer contact information. Update and maintain collection system notes, documenting all collection efforts and problem resolutions. Recognize rejection patterns that would suggest a billing issue. Identify core problems without direct supervision and consistently follows up on all accounts. Strive to establish effective communication and working relationships with customers and National Account Managers. Utilize assigned customer service associates to resolve problems that are causing freight charges to remain unpaid. Compile written communication for internal and external customers while abiding by email etiquette guidelines set forth by the Company. Serve as a liaison between internal and external customers to include Sales, Customer Service, Traffic, Pricing, etc. Prepare complete, detailed, instructional routing slips to customer service and audit freight bills for accuracy as needed. Audit accounts as needed (e.g., invoicing status, correct bill-to, etc.). Provide weekly and monthly updates to management as requested and/or required. Schedule and participate in conference calls with internal and external customers as needed. Work closely with the Cash Apps Department on any unapplied checks to assist in the process of obtaining a remit from customers that fall under a certain collection code. Work with National Sales to ensure the Company has up to date location listings. Provide National Account Managers with information for their assigned accounts regarding account status, core problems, disputes, delinquency, and any additional information that needs to be addressed during the National Account Manager’s visit with the customer. Review the Delinquent Dollars by Analyst (DD Screen) and Collector Summary reports thoroughly to track and measure major delinquent accounts. Work on special projects assigned by management. Make shared decisions regarding starting the Final Notice process.

For this role, you will need to have a High School Diploma or GED. An Associate Degree is preferred. We require you to have three years of experience in collections or a related field. Previous experience in the transportation industry is preferred. 

Work Shift

First Shift

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