Director, QA & Testing

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do

As the Director of QA & Testing, you will own the quality assurance strategy and execution across Authentic’s internally operated e-commerce websites, ensuring flawless customer experiences and high-performing site functionality. Reporting to the SVP Enterprise Solutions Architect, you will lead QA planning, testing, and optimization for new feature releases, bug fixes, site and app updates, marketing promotions, technology vendor integrations, and platform rollouts. You will also partner closely with our A/B testing and personalization teams to validate test setups and measure success. Your work will safeguard site stability, protect brand reputation, and enable smooth, on-time launches that drive customer satisfaction and business growth.

What You’ll Be Working On

1. QA Strategy & Leadership (20%)

• Develop and implement a comprehensive QA strategy, framework, and best practices across all brand sites.
• Lead the QA team and/or vendor partners, ensuring efficient resourcing and consistent execution.
• Define quality metrics, acceptance criteria, and go/no-go decision processes for releases.

1. Testing & Release Management (40%)

• Oversee functional, regression, cross-browser, cross-device, and performance testing for new features, site enhancements, and bug fixes.
• Coordinate with product managers, developers, and designers to ensure issues are identified and resolved before launch.
• Manage testing schedules in alignment with development sprints, promotional calendars, and seasonal release timelines.

1. Vendor & Integration QA (10%)

• Validate and approve third-party tech vendor integrations, ensuring they meet functional, security, and performance standards.
• Oversee QA for platform migrations, upgrades, and rollout plans to minimize downtime and risk.

1. A/B Testing & Personalization (20%)

• Partner with the optimization and analytics teams to QA all test variants and personalization rules prior to launch.
• Ensure tracking, targeting, and measurement are implemented correctly for accurate reporting.

1. Continuous Improvement & Issue Resolution (10%)

• Maintain a clear, prioritized backlog of bugs and quality issues, and track them to resolution.
• Analyze recurring defects to identify process improvements and training opportunities for cross-functional teams.

 

Must Haves:

• Education & Experience:
  • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
  • 8+ years of experience in QA/testing for e-commerce or high-traffic digital platforms,