Director of Player Development (31242)

Job Description Summary

Develops and executes Player Development plans and programs, both long and short range, and targeted within our local market, the Southern California Market, the National Market and the International Market, as directed.  

Essential Duties and Responsibilities (other duties may be assigned)

• Develops and provides Player Development plans to the VP of Player Development.

• Prepares and submits quarterly progress reports and yearly goals and objectives.
• Supervises Independent Agent Program.
• Provides credit applications to prospective patrons. Assists with credit application process.
• Assists with implementation of special programs, promotions and event calendars to stimulate and optimize business opportunities.
• Assists with setting complimentary guidelines that are competitive and maintain optimum profit margins.
• Reviews complimentary reports for adherence to internal controls and policies.
• Utilizes player development staff to resolve any problems in order to ensure guest satisfaction.
• Interfaces with slot and table games personnel to maintain customer relations and improve player participation.
• Works closely with all departments to provide maximum guest service for our patrons.
• Coordinates with Director of Database Marketing to improve and maintain accurate records of rated customer play activity.
• Performs other Player Development and Public Relations duties as assigned, i.e. representing casino at outside events.

Supervisory Responsibilities

• Player Development Ops Manager
• Manager of Independent Reps
• PD Specialist Manager
• PD Manager

Access to Sensitive Areas and Information

• As per the ACGC Access Matrix

Signatory Ability

• Complimentary vouchers
• Player Development related forms
• Expenses related to approved Player Development budget
• HR related forms

Education and/or Experience

• Bachelor’s degree in marketing or related field.
• Minimum 5 years Player Development experience, or combination of education and experience. (Experience in luxury brands preferred).
• Minimum 3 years' experience developing and/or managing customer service programs.
• Must have excellent organizational skills, be computer literate, the ability to work with all departments and have excellent customer relation skills.
• Must have good oral and written communication skills.
• Must be able to communicate in English.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.  Must be able to work in a smoke -filled environment.

Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a comp