CLIENT RELATIONS COORDINATOR - 60046858

Requisition No: 845195 

Agency: Children and Families

Working Title: CLIENT RELATIONS COORDINATOR - 60046858

 Pay Plan: Career Service

Position Number: 60046858 

Salary:  $46,000.00-$53,000.00 

Posting Closing Date: 01/31/2025 

Total Compensation Estimator Tool

Job Title: CLIENT RELATIONS SPECILIAST (ESS Medicaid)

60046858

 

This is an anticipated job vacancy.

This job ad may be used to fill a full-time career service position.

This is not a telework position.

The selected candidate does not have to reside in Tallahassee. The candidate will be required to work from a DCF local office or Headquarters Mon-Fri, 8:00 am – 5:00 pm.

Attendance is an essential function of this position.

Current employees will be compensated in accordance with the DCF salary policy.

Salary: $46,000 – $53,000

 

What you will do:

The Department of Children and Families Office of Enterprise Support ensures escalated customer issues for the Department are resolved on time and with excellence. The team strives to provide professional and accurate handling of all sensitive customer issues with high levels of empathy and respect.

 

This is a highly responsible position requiring both dedication to high-quality customer service and experience in health and human service system navigation. This position will provide professional responses to customer issues using a model of empathy, respect, and care. The incumbent will use analytical and social work skills to assess and resolve escalated customer issues while providing clear and respectful communication with the customer, department leadership, and other stakeholders.

 

Duties for this position include, but are not limited to:

• Produce responses to complex client issues received from partner agencies and department leadership, many of which involve multiple stakeholders or sister agencies. This response must be complete, accurate, timely, and delivered with respect.
• Facilitate short-term projects using project management skills to resolve complex issues with multiple parties. Example activities: identify appropriate team members, schedule and facilitate meetings, gather documents, produce summaries, develop plans for resolution, meet plan timeframes, and ensure consistent communication with the team and the customer.
• Provide written and verbal communications for customers and stakeholders of exceptional quality. Communicate information in a way that is understandable, actionable, and responds fully to each request or concern raised.
• Acquire and maintain sufficient systems knowledge of program areas to effectively collaborate, analyze responses, and produce quality communications.