Customer Service Communication Officer

<p>Customer Services Communication Officer </p> <p>Warsaw - hybrid </p> <p> </p> <p>The opportunity</p> <p>The CSCO will directly support the Customer Services Strategy. The role is a major contributing factor to the pillar: “getting closer to our Merchants”. You will create the right Communication, at the right time for the right Customers.</p> <p> </p> <p>About the team</p> <p>You will be part of a small team reporting to the Service Readiness &amp; Communication Manager within the Customer Care Benelux &amp; Western-Europe Organisation. In Customer Services we want to deliver service with zero effort, personalised &amp; empathic, proactive and by creating value to our Customers. You will become part of a small team that strongly collaborates with other departments, from Technical Teams, Marketing, Sales, Customer Care, Incident Management Teams, C-Management and other stakeholders across Worldline entities. We are committed to continuous improvement. We are always looking for new ways to improve our Service towards the Customer. You will experience this in your everyday life as a Worldliner.  </p> <p> </p> <p> </p> <p>Your day-to-day responsibilities include</p> <p> </p> <ul> <li>You are responsible for the creation and publication of planned and unplanned communication towards our Customers &amp; Partners.</li> <li>Bridge building between Technical operations and Customer Care by translating technical information into Customer Advisor briefings</li> <li>Contributing to our Knowledge Management Repository</li> <li>Leading Communication intake meetings</li> <li>The coordination of translations under time pressure</li> <li>Supporting the Service Readiness manager &amp; Business for projects</li> </ul> <p> </p> <p>Signs of success</p> <p>As a successful hire you know how to phrase and translate project or technical information to clear and concise messages for our Customers, Partners and Customer Service Experts.</p> <p> </p> <p>Preparing projects together with the team, translating Customer and Expert needs into Service readiness so that our Customer Services departments are a well-oiled machine with the right communication at the right time.</p> <p> </p> <ul> <li>You bring Communication expertise to the team. We just love best practices!</li> <li>You tackle timing issues and work together with other departments to improve reactivity</li> <li>You are not afraid to challenge stakeholders to put our Customers first by keeping the Worldline values in mind.</li> <li>The T of Teamwork: you are aligned all the time to take over when needed</li> </ul> <p> </p> <p> </p> <p>Skills we can't do without:</p> <p>As our new Customer Services Communication Officer, you’re Customer oriented, a real nit-picker when it comes to spelling errors, style, and of course; you just love to create content!</p> <ul> <li>You can adapt your Communication style to every audience, whether it’s technical, the Customer, or C-management</li> <li>Fluent in English</li> <li>Motivation and passion for languages and Customers</li> <li>You easily find your way in systems</li> <li>Very Strong Communication skills </li> <li>You master organisational skills like a centipede</li> </ul> <p> </p> <p>Skills we'd like:</p> <p>It would be great if you have the following skills, too:</p> <ul> <li>Bachelor or Master’s degree in Communication</li> <li>Payment industry knowledge is a plus</li> <li>Any other European languages are always welcome</li> </ul> <p> </p>