Senior Platform Engineer

<p><strong>Senior Platform Engineer<br/></strong>Oslo or Arendal, Norway or Aarhus, Denmark</p><p><strong>Puzzel: The Low-Down </strong><strong>🔍</strong></p><p>Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. </p><p>With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀</p><p><strong>About the Role</strong></p><p>We’re looking for a Senior Platform Engineer to join Puzzel’s Platform Team. You’ll be part of a small, highly skilled group responsible for the backbone of our SaaS platform – from Kubernetes clusters to CI/CD pipelines and observability. This role is hands-on and key to shaping how we build, deploy, and scale our services securely and reliably.</p><p><strong>What you'll do </strong><strong>🏡💻</strong></p><ul> <li>Design, build, and maintain Kubernetes-based infrastructure across multiple environments</li> <li>Develop and maintain Infrastructure as Code for repeatable, automated deployments</li> <li>Manage and optimize NGINX-based ingress and traffic handling</li> <li>Implement and improve CI/CD pipelines to enable fast, safe delivery</li> <li>Operate and evolve storage solutions </li> <li>Manage secrets and credentials securely</li> <li>Implement and advocate security best practices across the platform</li> <li>Enhance monitoring &amp; observability to ensure reliability and performance</li> <li>Collaborate with developers, security, devops to improve automation and resilience</li> <li>Participate in on-call rotation for critical platform components<br/> <br/> </li> </ul><p><strong>The must haves </strong><strong>💪</strong></p><ul> <li>Proven experience as a Platform Engineer, Site Reliability Engineer, or DevOps Engineer in a SaaS or cloud environment</li> <li>Deep knowledge of Kubernetes (design, operations, troubleshooting)</li> <li>Hands-on experience with Infrastructure as Code (Terraform, Helm, etc.)</li> <li>Solid scripting/coding skills (Bash, Python, Go, or similar)</li> <li>Strong problem-solving skills and ability to work in a collaborative, cross-functional environment</li> <li>Excellent communication skills in English</li> </ul><p><strong>The nice to haves </strong><strong>➕➕➕</strong></p><ul> <li>Norwegian language (or another Scandinavian language)</li> <li>Familiarity with security frameworks, hardening, and compliance best practices</li> <li>Experience with: <ul> <li>load balancing technologies (NGINX or similar)</li> <li>observability tools (Prometheus, Grafana, Loki or similar)</li> <li>managing secrets securely (HashiCorp Vault or similar)</li> <li>cloud storage concepts (S3, MinIO)</li> <li>messaging (RabbitMQ or similar)</li> <li>building and maintaining CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Azure DevOps, or similar)</li> </ul></li> </ul><p><strong>The location</strong></p><p>This role will be based in our <a href="https://puzzel.teamtailor.com/locations/oslo-norway">Oslo HQ,</a> with rough expectation of 2-3 days/week in the office.</p><p><strong>What’s In it for You? </strong><strong>💰</strong></p><ul> <li>Competitive salary based on <a href="https://www.imercer.com/pay-salary-surveys">Mercer</a> salary benchmarking data</li> <li>Flexible, hybrid approach to working; split your time between the office and home</li> <li>You get to be part of a fun, driven and supportive team</li> <li>Gift on your birthday</li> <li>Annual Summer and Christmas parties</li> <li>Excellent development opportunities and a great company culture</li> </ul><p><strong>What to expect from the interview process </strong><strong>❔</strong></p><ul> <li>Screening call with Talent Acquisition</li> <li>1st interview with Platform Manager</li> <li>2nd interview with Senior Platform Engineer</li> <li>Final interview with CTO</li> </ul><p><strong>Puzzel Values </strong><strong>🎯</strong></p><ul> <li><strong>Built on Trust – </strong>trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.</li> <li><strong>Stronger Together – </strong>working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.</li> <li><strong>Stay Hungry – </strong>have a continuous hunger to raise our game, innovate and be the best we can be professionally.</li> </ul><p><strong>Why we’re proud</strong></p><ul> <li>2024 CX Awards Winner, ‘<a href="https://www.cxtoday.com/cxawards/2024-winners/">Best Mid-Market Contact Center Platform’</a></li> <li>Puzzel w