Client Success Technical Specialist

<p>Hey there! <br/>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment, </p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br/><br/>Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br/><br/>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p><h2><strong>Join Onebox – Where Innovation Meets Entertainment</strong></h2> <p><strong>Onebox</strong>, a company within the <strong>Fever Group</strong>, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..</p> <p>Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.</p> <p>If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.</p> <h2><strong>Your Mission</strong></h2> <p>We are looking for a B2B SaaS Client Success Technical Manager to join our Business department, reporting directly to our COO.</p> <p>You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with Onebox. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests and platform troubleshooting.</p> <p>This hybrid role blends <strong>account management</strong> with a <strong>technical mindset</strong>: you will train and support clients during onboarding, provide hands-on assistance with configuration and incidents, and work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.</p> <h2><strong>About the role:</strong></h2> <ul> <li>Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting</li> <li>Manage daily client requests, from incident resolution to platform configuration and data exports</li> <li>Provide onboarding, training, and ongoing support to help clients get the most out of Onebox</li> <li>Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience</li> <li>Support on-site operations during live events when needed</li> <li>Play a key role in driving customer satisfaction and identifying opportunities for improvement</li> </ul> <h2><strong>About you: </strong></h2> <ul> <li>Experience in customer support, ideally in a SaaS environment</li> <li>Confident troubleshooting technical issues with a hands-on mindset</li> <li>Fluent in English and French (written and spoken) / Spanish is a plus</li> <li>Tech-savvy, detail-oriented, and focused on client experience</li> <li>Comfortable working cross-functionally with internal teams</li> <li>Valid driver’s license for occasional on-site support</li> <li>Bonus: knowledge of networks, ticketing platforms, or event tech</li> </ul> <h2><strong>Your benefits &amp; perks: </strong></h2> <ul> <li>Have a real impact on the company's growth and evolution</li> <li>Great work environment with a young, international team of talented people to work with</li> <li>40% Discount on all events on Fever</li> <li>Health and life insurance</li> <li>20 days per year as holidays</li> <li>Possibility of remote working from home!</li> </ul> <p>Apply now and become part of the Onebox Customer Success team!</p> <p>Want to know more about us? Check out our website<a href="https://www.oneboxtds.com"> www.oneboxtds.com</a> and connect with us on LinkedIn!</p><p>Thank you for considering joining Fever. We cannot wait to learn more about you!</p> <p>If you want to learn more about us: <a href="https://newsroom.feverup.com/en-US/" target="_blank">Fever's Blog</a> | <a href="https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation" target="_blank">Tech.Eu</a> |<a href="https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/" target="