Senior Customer Success Manager

<h3>Company Description</h3><p>Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.</p><p></p><p>But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&amp;P 500.</p><p></p><p>Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.</p><p></p><p>Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.</p><p></p>Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee.<h3>Job Description</h3><p><b>Senior Customer Success Manager, Enterprise</b></p><p></p><p>Location: Remote, Germany</p><p>Full-time</p><p></p><p><b>Company Description</b></p><p>At MicroStrategy, our mission is to make every enterprise a more intelligent enterprise. MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.</p><p></p><p>As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers. </p><p></p><p>Values: Be Engaged, Precise, Agile, Transparent, and Cheerful</p><p></p><p><b>Job Description</b></p><p></p><p><b>The Role:</b></p><p>As a Senior Enterprise CSM you will manage MicroStrategy's large Enterprise accounts. You will build strong relationships at multiple levels across the account as serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the MicroStrategy platform to achieve their business goals. You will ensure the highest customer satisfaction. You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.</p><p></p><p><b>Customer Onboarding</b></p><ul><li><p>Guide new customers through the onboarding process, ensuring smooth and successful implementation.</p></li></ul><p></p><p><b>Account Management</b></p><ul><li><p>Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.</p></li><li><p>Conduct regular check-ins with customers to understand their evolving needs and challenges.</p></li><li><p>Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.</p></li></ul><p></p><p><b>Financial Management</b></p><ul><li><p>The Enterprise CSM will be responsible for managing a book of business of $10-$15M ARR with accounts between $500K- $2M in ARR each. For IN market total ARR in the range of $7.5M-$13.5M with accounts with ARR between $500K and $1M each.</p></li><li><p>Provide accurate forecasting regularly to Sr. Director.</p></li><li><p>Maintain a high retention and growth rate meeting set quarterly goals.</p></li></ul><p></p><p><b>Customer Advocacy</b></p><ul><li><p>Identify and nurture advocates among our customer base to help promote our products and services.</p></li><li><p>Encourage customers to provide testimonials, case studies, and re