Senior Personal Shopper

Something Extraordinary Every Day™

As a Senior Personal Shopper, you are entrusted with curating exceptional fashion experiences for our most discerning clients. You combine deep expertise in luxury fashion with a spirit of unreasonable hospitality — going beyond expectations to create moments of genuine connection, emotional resonance, and lasting loyalty.

You are not just selling fashion; you are crafting stories, building trust, and delivering joy through every detail.

What you will be doing

Client Portfolio Management

• Bring, manage and grow a portfolio of UHNW and VIP clients with discretion, trust, and long-term vision.
• Use CRM tools to track preferences, purchase history, and lifestyle indicators to anticipate future needs.
• Act as a strategic advisor, offering fashion guidance, seasonal updates, and proactive personalized outreach through guest’s favorite communication stream

Business Impact & Innovation

• Drive revenue growth through high-value transactions, client retention, and referrals.
• Identify opportunities for innovation in client experience, personalization, and service design and report it to Private Client Management
• Report on KPIs, client satisfaction, and strategic insights to senior leadership.
• Being able to drive revenue through different channels (In village, in suites, remotely, through color analysis)

Luxury Fashion Leadership

• Lead the curation of high-value, trend-forward, and exclusive fashion selections tailored to individual client profiles either in the suites or in village.
• Maintain privileged relationships with luxury brands to access capsule collections, bespoke pieces, and private previews.
• Being able to provide fashion trends and be able to be proactive in sharing with the team.

Unreasonable Hospitality

• Design and execute emotionally resonant client journeys that go far beyond expectations — from surprise gestures to immersive experiences.
• Champion a culture of generosity, empathy, and personalization across all touchpoints.
• Create signature moments that clients associate with the Bicester Collection — celebrating milestones, life events, and personal stories.

Cross-Functional Influence

• Collaborate with internal local & central teams (hospitality, retail, PR, partnership) to deliver seamless, multi-sensory experiences for BtoC, BtoB or brand awareness audience.
• Mentor junior personal shoppers and contribute to internal training programs on luxury service and hospitality.
• Be one of the spokesperson for the department activations, brand events, and client-facing initiatives.

 

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

Skills & Qualities Required

• Genuine empathy, attention to detail, and natural generosity.
• Excellent presentation and interpersonal skills with an international & local clientele.
• Mastery of luxury codes, with the ability to reinvent them with humanity.
• Strong storytelling ability and emotional intelligence.
• Excellent verbal and written communication skills in French and English;
• A collaborative approach to team work, and a flexible working style is essential;
• Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients;
• Has a strong network and an existing local client list “Black Book” (without off limit exclusions);
• Awareness of cultural sensitivities who can flex their personal style to best service the client;
• Autonomy, precision, highly organized and initiative.
• Proficiency in CRM tools, emotional selling techniques, and omnichannel environments.
• Languages: Excellent verbal and written communication skills in French and English; additional languages (Mandarin, Arabic, Russian, Hindi etc.)are a plus.

Ideal Profile

• Minimum 5 years of experience in a similar role, ideally in luxury retail,