ASSISTANT DIRECTOR, SERVICE DESK

POSITION GOAL

To assist the Director in developing overall department strategies by incorporating industry best practices and ensure the reliability of district-wide system performance; ensures that all information resources are properly supported to maintain operational efficiencies in addition to ensuring compliance to Information Technology and security policies, procedures, and standards

ESSENTIAL PERFORMANCE RESPONSIBILITIES

MINIMUM QUALIFICATIONS & EXPERIENCE

• An earned bachelor’s degree from an accredited institution.
• A minimum of five (5) years within the last eight (8) years of increasingly more responsible experience in the field related to the title of the position with at least three (3) years of experience in a supervisory capacity in administration of information technology systems.
• IT Infrastructure Library (ITIL) certification V3 or higher.
• Extensive familiarity of ticketing systems (e.g., Remedy), IT Service Management (ITSM), ITIL and other industry leading IT service management tools and processes.
• Advanced analytical, problem solving and critical thinking skills.
• Excellent verbal, and written communications skills.
• Knowledge of current computing technologies and software applications appropriate to the position’s job responsibilities.
• Computer skills as required for the position.

PREFERRED QUALIFICATIONS & EXPERIENCE

SIGNIFICANT CONTACTS-frequency, contact, purpose

PHYSICAL REQUIREMENTS

TERMS OF EMPLOYMENT

LINK TO JOB DESCRIPTION

• To review the complete job description for this position, access the following website: https://www.browardschools.com/Page/36072 and search by Job Code. The Job Code for this position is: R-073

SKILLS

COMPETENCIES

CERTIFICATIONS

LOCATION PREFERENCES/ADDITIONAL INFOR

Salary Range: $74,407 - $133,882